Field Services Representative (Meters)

DeKalb County Government; Decatur (GA); On-site; USD 24,355 - 39,165; Full time

Job summary

A local government authority in Decatur, Georgia is seeking a Water Meter Technician to install, repair, and maintain water meters. The ideal candidate will respond to service requests and ensure meter operations are in optimal condition. This role requires a high school diploma or GED and two years of relevant experience. A valid Georgia driver’s license is essential. Join us to foster a culture of collaboration and community service.

Qualifications

• Two years of experience in meter reading, installation, or maintenance.
• Must possess and maintain a valid Georgia driver’s license.

Responsibilities

• Install, repair, and maintain water meters.
• Respond to service requests and investigate meter conditions.
• Connect and disconnect water services.

Skills

Meter reading

Installation and maintenance

Troubleshooting

Customer service

Education

High school diploma or GED

Job description

Job Description

Salary Range: $17.68 - $28.43/hour (Salary Grade 9) | FLSA: Nonexempt

Purpose of Classification

The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility.

Essential Functions

• Responds to requests for service and/or complaints regarding meter operations; investigates meter’s operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures.
• Installs, cleans, maintains and replaces water meters; locates meters and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance.
• Connects new and re‑established water services; installs and connects water meters; disconnects delinquent accounts; locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues.
• Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation.
• Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications

High school diploma or GED; two years of experience in meter reading, installation or maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required

Must possess and maintain a valid Georgia driver’s license.

About Us

At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.