Inside Sales Representative II Sales - Inside Sales

Builders FirstSource; Washington (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Builders FirstSource is seeking a customer-focused inside sales support professional to assist walk-in and contractor customers, respond to inquiries, and help with product selection and pricing.

You will generate quotations, enter orders, and coordinate delivery with store operations. The role emphasizes expanding business with current customers and identifying new sales opportunities.

Qualifications

• High school diploma or GED and 1 year of sales experience.
• Strong verbal and written communication skills.
• Familiarity with basic sales techniques and product knowledge.

Responsibilities

• Provides customer support to walk-in retail or contractor customers and responds to inquiries by phone or e-mail; assists with product selection and pricing.
• Generates sales quotations and enters orders into the computer system.
• Schedules production and delivery of orders with store operations.
• Identifies opportunities to solicit new customers and expand business with current customers.

Skills

Customer service

Sales experience

Product knowledge

Communication skills

Office Suite

Order processing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PURPOSE

Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers. Troubleshoots order processing issues to ensure customer satisfaction. Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.
3. Schedules the production and delivery of orders with store operations.
4. Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
5. Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
6. May participate in coordinating and conducting customer workshops.
7. Provides assistance to less experienced Inside Sales Representatives.
8. May assist with store housekeeping, signage, stocking, inventory control and other related activities.
9. Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
10. Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals.
11. Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
12. Carries out other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor's products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong verbal and written communication skills
• Strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficiency in Office Suite
• Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.