Field Services Regional Trainer - Great Lakes Region

DCOMM Inc.

Bedford (OH)

Hybrid

USD 65,000 - 85,000

Full time

14 days+

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Job summary

DCOMM Inc. is seeking a Field Services Regional Trainer to develop and deliver training for field technicians across Missouri, Ohio, and Wisconsin. This role is crucial for onboarding new hires, maintaining training materials, and conducting field audits to ensure technician excellence.

The ideal candidate will possess significant experience in broadband field services, with a strong focus on safety, quality, and effective communication. The position requires regular travel, flexibility in schedules, and a commitment to ongoing development.

Qualifications

5+ years of hands-on experience in broadband field services.
Proven experience training and mentoring field technicians.
Strong working knowledge of safety standards.

Responsibilities

Lead new hire onboarding classes for technicians.
Develop and improve training curricula for safety and compliance.
Conduct quality inspections and provide targeted uptraining.

Skills

Hands-on experience in broadband field services (coax, fiber, bury drop)

Training, coaching, or mentoring field technicians

Strong communication skills

Knowledge of safety standards and compliance

Job description

Description

The Field Services Regional Trainer plays a critical role in developing, training, and supporting DCOMM’s field technicians across Missouri, Ohio, and Wisconsin. This position is responsible for delivering hands‑on technical training, safety education, and compliance support that directly impacts quality, safety, and long‑term technician success.

This role bridges classroom instruction and real‑world field execution. The Regional Trainer leads new hire onboarding classes, builds and delivers training programs for coax, fiber, bury drop, and safety, and partners closely with Market Managers, Operations Leaders, and in‑market trainers to ensure consistent standards across regions.

When not leading formal new hire classes, the Field Services Regional Trainer is embedded in the field — conducting quality inspections (QI), safety checks, uptraining newer technicians, and reinforcing best practices. The ideal candidate is a strong communicator, credible field leader, and coach who thrives in fast‑paced, hands‑on environments and is passionate about developing people the right way.

Requirements

YOUR ROLE IN ACTION

New Hire Orientation & Training

Welcome new hires into DCOMM through regional orientation classes and serve as a first point of cultural and operational connection.
Lead new hire training programs (target: one week in‑class) for field technicians within assigned regions.
Ensure new hires understand DCOMM expectations around safety, quality, professionalism, and customer experience.

Training Program Development

Create, develop, and continuously improve training curricula for:

Coax installation and service
Fiber installation and service
Bury drop processes
Safety and compliance
Maintain training materials that reflect current field standards, customer requirements, and operational best practices.

Field Training & Coordination

Coordinate field training assignments for new hires following classroom instruction.
Partner with in‑market trainers and supervisors to ensure technicians receive proper hands‑on experience.
Conduct regular check‑ins with trainees and trainers to monitor progress, address gaps, and reinforce expectations.

Safety Leadership & Compliance

Develop and deliver safety training programs aligned with OSHA standards, customer requirements, and DCOMM policies.
Coordinate safety meeting topics and materials for Market Managers to share during weekly technician meetings.
Support safety initiatives through coaching, documentation, and corrective action recommendations.

Field Audits, Quality & Uptraining

Travel regularly to assigned regions to:

Conduct quality inspections (QI) on newer technicians
Perform safety checks and field observations
Provide targeted uptraining and coaching
Partner with Market Managers to address trends, deficiencies, and improvement opportunities.

Cross-Functional Collaboration

Work closely with:

Director of Operations for planning, priorities, and travel approval
Hiring Managers and Market Managers for onboarding alignment
Operations leadership to ensure training supports KPI and SLA performance
Serve as a trusted field resource and subject matter expert across regions.

All Other Duties as Assigned

Support evolving training, safety, and operational needs as DCOMM continues to grow.

WHAT WE’RE LOOKING FOR

Required Experience

5+ years of hands‑on experience in broadband field services (coax, fiber, bury drop).
Proven experience training, coaching, or mentoring field technicians.
Strong working knowledge of safety standards, field compliance, and quality metrics.

Preferred Background

Experience delivering formal training programs or onboarding classes.
Telecommunications, broadband, or cable industry experience.
Prior regional or multi‑market support experience.

Skills & Attributes

Confident classroom and field presenter with the ability to engage diverse audiences.
Credible field leader with strong technical depth.
Organized and self‑directed with the ability to manage travel and schedules.
Strong communication skills — able to coach, correct, and motivate.
Safety‑first mindset with attention to detail and accountability.
Comfortable working alongside Operations and enforcing standards without being “corporate.”

WORK ENVIRONMENT & TRAVEL

Field‑Focused Role: Combination of classroom instruction, field training, and regional travel.

Travel Requirements: Regular travel across Missouri, Ohio, and Wisconsin. All travel must be approved by the Director of Operations.

Schedule Flexibility: May include early mornings or extended days to align with training schedules and field activity.

Physical Requirements: Ability to work in field environments, walk job sites, and observe active installations.

WHY DCOMM