Field Services Manager – Critical Communications Leader

Eastern Communications Ltd.; Yakima (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k and company match

Annual performance review and bonus

Paid holidays, vacation and sick days

Ongoing technical training

Advancement opportunities

Uniforms and safety equipment

Safe, clean & friendly work环境

Job summary

RACOM in Yakima, WA is seeking a Field Service Manager to lead a 5–10 person team responsible for installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and related critical infrastructure. The role blends leadership, customer service, and cross‑functional collaboration to ensure service quality and contract compliance.

The ideal candidate will drive resource planning, scheduling, and performance analytics while coordinating on‑site and center-based activities in a

Qualifications

• 5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
• Proven ability to lead and develop field service technicians in a fast-paced environment.
• Expertise in resource management, scheduling, and service forecasting.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
• Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.

Responsibilities

• Lead, mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance
• Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations
• Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction
• Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery
• Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines
• Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities
• Provide high‑level technical direction for diagnosing and resolving complex system issues
• Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions
• Track and analyze service center performance, technician productivity, and customer satisfaction
• Prepare reports on contract statuses, operational performance, and service challenges for senior management
• Evaluate trends and project outcomes, recommending process improvements
• Maintain accurate documentation of all service activities and customer interactions
• Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance

Skills

Leadership

Field operations

Resource management

Communication

NetSuite

Tools

NetSuite

Job description

RACOM in Yakima, WA is seeking a Field Service Manager to lead a 5–10 person team responsible for installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and related critical infrastructure. The role blends leadership, customer service, and cross‑functional collaboration to ensure service quality and contract compliance.

The ideal candidate will drive resource planning, scheduling, and performance analytics while coordinating on‑site and center-based activities in a