Field Services Lead Technologist

Martin Marietta; Brooklyn Park (MN); On-site; USD 78,000 - 101,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company matching

Pension

Paid Holidays and Vacation

Short-Term Disability

Long-Term Disability

Life Insurance

Tuition Assistance Plan

Job summary

Martin Marietta seeks a Field Services Lead Technologist to deliver high-level technical support for plant systems and operations from the Minnesota District Office. The role covers installing/troubleshooting computers, printers, routers, switches, and wireless devices, with on-call coverage and travel as required.

Ideal candidates have vocational training or equivalent, 4+ years of related experience, and strong IT, networking, and customer service skills. Excellent problem-solving is essential.

Qualifications

• Ability to work independently with minimal guidance and strong time management.
• Proficiency with a broad range of networking and systems hardware and software.
• Familiarity with ITIL methodologies and best practices.
• Strong troubleshooting and problem-solving abilities with excellent customer service.

Responsibilities

• Provide high-level technical support to identify, prevent, and resolve service interruptions.
• Install and troubleshoot computers, printers, routers, switches, and wireless devices.
• Deploy, maintain, and troubleshoot core business applications and related hardware.
• Provide on-call, after-hours, and vacation coverage for Field Tech support.
• Ensure corporate standards and best practices are followed; support continuity of systems.
• Travel as needed to other sites to support operations.

Skills

Independent worker

Time management

Networking hardware

ITIL knowledge

Troubleshooting

Customer service

Interpersonal skills

Microsoft Office

Travel required

Education

Vocational training or equivalent

Associate degree preferred

Tools

Windows Server

Cisco networking

Printers & network devices

Job description

Job Description

The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations. Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware. This position will be based out of our Minnesota District Office.

Job Description

The Field Services Lead Technologist provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations. Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware. This position will be based out of our Minnesota District Office.

Requirements

• Troubleshoots issues based on sound judgement, experience, and discretion.
• Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings.
• Recommends and implements policies and practices to maximize resource utilization.
• Maintains knowledge of technology and business network developments, trends, and best practices.
• Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.
• Manages the set-up and configuration of systems.
• Provides on-call, after-hours, and vacation coverage of Field Tech support.
• Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance.
• Ensures corporate standards are followed.
• Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks.
• Identifies and resolves potential issues that could adversely impact end-user experience.
• Performs other related duties as assigned.

Minimum Education And Experience

• Vocational training or equivalent experience, required. Associate degree, preferred.
• At least years 4+ years of related experience is required.

Knowledge, Skills, And Abilities

• Able to work independently with minimal guidance.
• Excellent time management skills.
• Proficient with a broad array of networking and systems hardware and software.
• Familiarity with ITIL methodologies and general IT best practices.
• Strong troubleshooting skills; proven analytical and problem-solving abilities.
• Outstanding customer service skills.
• Detail-oriented with the ability to multi-task and work under pressure.
• Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
• Proficient with Microsoft Office Suite or related software.
• Business travel is required, including some overnight.

Pay Range

We are excited to share the base range for this position is:

$78,000 - $101,000

This base range is exclusive of benefits or bonuses (discretionary and non-discretionary). The offered base hourly compensation will be determined based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Martin Marietta we place a high value on internal pay equity and will consider the compensation for those in similarly situated roles and direct team members. The posted range for this role represents the total reasonable pay range and does not solely represent a hiring range. Therefore, hiring at the top or maximum of the range should not be expected as it would not allow for salary growth opportunities in the role, would diminish promotion value, and may not align with internal equity.

In addition to the primary responsibilities outlined in the Job Description section, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.