Field Services Engineering Technician

Zimmer Biomet; Minneapolis (MN); On-site; USD 65,000 - 75,000; Full time

Job summary

Zimmer Biomet is seeking a Field Service Engineering Tech to deliver onsite and remote support for surgical devices. You will install, troubleshoot, and service Zimmer Biomet systems across assigned regions, ensuring high-quality performance in operating rooms and other settings.

The role requires strong problem-solving, communication skills, and the ability to work independently while managing schedules and customer expectations.

Qualifications

• Experience in field support or engineering with customer-facing functions preferred.
• Ability to lift up to 50 pounds and drive.
• Valid driver’s license with good driving record.

Responsibilities

• Travel to sites to install Zimmer Biomet systems and perform troubleshooting.
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM).
• Assess technical problems and determine next steps in high-pressure situations.
• Act as liaison between Zimmer Biomet and customers on product performance.
• Provide on-site support for product demonstrations and educational initiatives.

Skills

Customer service

Technical troubleshooting

Interpersonal communication

Independent work

Schedule management

Education

AAS in Biomedical Equipment Technology / Electronics

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

How You'll Create Impact

• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
• Respond to customer inquiries in a timely manner and maintain professional communication
• Provide product feedback and improvements to quality and R&D
• Manage and maintain company equipment, and documents that are necessary for servicing related activities
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience
• Follow all internal communication and documentation policies
• Independently work without specific direction on daily activities
• Proficiently determine one’s own schedule based on business needs
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Regularly collaborate with others in suggesting valuable solutions as an active contributor
• Must demonstrate mutual respect and a positive outlook with both internal team members and customers

Your Background

• High School Diploma required with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience preferred.
• 2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company. Combination of experience and education would be considered.
• Valid driver’s license and good driving record
• Ability to lift up to 50 pounds independently

Physical Requirements

Travel Expectations

Up to 80 percent

Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

Expected Compensation Range: $65,000 - $75,000 plus opportunity to work overtime.

EOE/M/F/Vet/Disability