Technical Product Support Specialist

Zimmer Biomet; United States; On-site; USD 71,000 - 89,000; Full time

Job summary

Zimmer Biomet is seeking a Technical Product Specialist to deliver timely product and imaging support to US domestic sales associates and distributors. You will work from 10am to 7pm ET and collaborate with multiple internal teams to ensure accurate recommendations and service.

You will analyze imaging data (x-rays, MRI, CT) and advise on product options, while maintaining deep knowledge of Zimmer Biomet's orthopedic, trauma, biologic and sports medicine offerings.

Qualifications

• Bachelor's degree with 2 years relevant experience or equivalent.
• RT and CT/MR Technologist Certification preferred.
• Medical Device industry experience preferred in either a product development engineering or marketing position.
• General knowledge of anatomy, physiology and biomechanics is preferred.

Responsibilities

• Provide in depth technical and sales support for sales associates and distributors via telephone, text message, and e-mail.
• Analyze input from Sales team to recommend product applications, including x-rays, MRI, CT data in connection with a surgery.
• Develop and maintain understanding of Zimmer Biomet products and surgical techniques across divisions.
• Provide timely feedback to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering on product defects and education needs.
• Work alongside product managers and development engineers during all stages of the product life cycle.

Skills

Communication skills

Orthopedic device knowledge

Phone consultation

Collaboration

Education

Bachelor's degree + 2 years experience

Associate's degree + 4 years experience

High school diploma or equivalent + 6 years experience

Tools

AS400

XA

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The Technical Product Specialist is responsible for providing timely and accurate, product and imaging support to US domestic sales associates and distributors across Zimmer Biomet product lines.

Working Hours: 10am - 7pm ET

How You'll Create Impact

• Provide in depth technical and sales support for sales associates and distributors via telephone, text message, and e-mail. Support may include recommendations on product options based on knowledge of Zimmer
• Biomet's range of products and surgical techniques. At times, this analysis and recommendation may be connected to an ongoing surgery.
• Develop and maintain a detailed understanding of Zimmer Biomet's orthopedic, trauma, biologic and sports medicine divisions' new, current and historical products, instruments and surgical techniques.
• Analyze input from Sales team to recommend product applications in a given case. Input may include analysis of x-rays, MRI, CT or other data in connection with a surgery.
• Provide timely and consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet's sales force.
• Work alongside product managers and development engineers during all stages of the product life cycle.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Requires ability to adapt to customer, organizational, business and external influences with integrity, immediate consideration, and action to meet business objectives.
• Ability to lead and influence others through detailed knowledge of orthopedic and medical device industry
• Must have strong communication skills both written and verbal
• Confidence with phone consultation and relaying technical information over the phone
• Requires strong organizational & interpersonal skills and a collaborative decision-making/work style.
• Ability to influence others and to handle increasing levels of responsibility
• Capable of understanding expectations and quickly acting on them.
• Able to identify workflow issues and summarize requirements.
• Ability to learn new computer systems quickly.
• Experience in using AS400, XA, and other computer software systems is preferred

Your Background

• Minimum Requirements: Bachelor's Degree and 2 years of relevant experience, or Associate's Degree and 4 years of relevant experience, or High School Diploma or Equivalent and 6 years of relevant experience
• RT and CT/MR Technologist Certification preferred.
• Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both.
• General knowledge of anatomy, physiology and biomechanics of the human body is preferred.

Travel Expectations

Less than 10%

Expected Compensation Range

$71,000 - $89,000 USD / Annual

EOE