Field Services Engineering Technician

Zimmer Biomet; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Job summary

Zimmer Biomet is seeking a Field Service Engineering Tech (FSET) to provide onsite and remote technical support for Surgical Devices across assigned regions. You will install, troubleshoot, and maintain devices, collaborate with Zimmer Biomet teams, and support in the operating room as needed.

The role requires a biomedical engineering or related degree and 2–4 years of field experience with medical devices, plus a valid driver's license.

Qualifications

• Bachelor's degree in biomedical engineering or related field.
• 2–4 years in field support or engineering, preferably with a medical device company.
• Valid driver’s license and clean driving record.

Responsibilities

• Install, service, and maintain Zimmer Biomet Surgical Devices onsite and remotely.
• Troubleshoot complex device issues in high pressure environments.
• Coordinate with customers and Zimmer Biomet reps in OR settings.
• Perform preventative and corrective maintenance at customer sites.
• Provide product feedback to QA and R&D teams.

Skills

Field service

Troubleshooting

Customer communication

Time management

Education

Bachelor's in Biomedical Engineering or related field

AAS in Biomedical Equipment Technology or equivalent

Tools

Medical device knowledge

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

What You Can Expect

The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

How You'll Create Impact

• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair.
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required.
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations.
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products.
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices.
• Respond to customer inquiries in a timely manner and maintain professional communication.
• Provide product feedback and improvements to quality and R&D.
• Manage and maintain company equipment, and documents that are necessary for servicing related activities.
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience.
• Follow all internal communication and documentation policies.
• Independently work without specific direction on daily activities.
• Proficiently determine one’s own schedule based on business needs.
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered.
• Regularly collaborate with others in suggesting valuable solutions as an active contributor.
• Must demonstrate mutual respect and a positive outlook with both internal team members and customers.

Your Background

• B.S. in Biomedical Engineering, Computer Science or similar discipline preferred.
• Candidates with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience will be considered.
• Valid driver’s license and good driving record.
• 2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company.

Preferred

• Prior experience with robotics.
• Project management skills.
• Experience working in an operating room environment.

Travel Expectations

• Up to 80 percent - primarily driving.
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays.

This role has a pay range of $65,000-75,000 + bonus

EOE/M/F/Vet/Disability