Field Services Engineering Sr Technician I

Zimmer Biomet; Detroit (MI); On-site; USD 75,000 - 85,000; Full time

Job summary

Zimmer Biomet seeks a Field Service Engineering Tech SRI to deliver onsite and remote support for Surgical Devices across assigned regions. You install, troubleshoot, and maintain devices, coordinating with on-site Zimmer Biomet representatives in operating rooms to ensure lifecycle servicing.

You will mentor new hires, communicate effectively with customers, relay feedback to Quality and R&D, and manage equipment and documentation while supporting product demonstrations and regional market

Qualifications

• Bachelor-level degree in a relevant engineering or tech field is preferred.
• Experience with medical devices or equipment is valued.
• Ability to mentor others and work independently in field settings.
• Valid driver’s license and clean driving record are required.

Responsibilities

• Travel to customer sites to install Zimmer Biomet systems and perform maintenance and field repairs.
• Schedule and perform Preventive Maintenance (PM) and Corrective Maintenance (CM) at customer sites.
• Assess technical problems and determine appropriate next steps under pressure.
• Act as a liaison between Zimmer Biomet and customers regarding product performance.
• Demonstrate critical thinking in evaluating device performance and risks.
• Mentor new hires and provide frontline troubleshooting support.
• Provide product feedback to Quality and R&D teams for improvements.
• Manage and maintain service equipment and essential service documentation.
• Provide on-site support for product demonstrations and regional awareness activities.
• Contribute to internal training content based on field experiences.

Skills

Field service engineering

Troubleshooting

Mentoring

Customer service

Communication skills

Project management

Operating room experience

Robotics

Scheduling / PM

Education

Bachelor's degree in Biomedical Engineering or Computer Science or similar

AAS in Biomedical Equipment Technology or Electronics or Laboratory Equipment Technology

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Field Service Engineering Tech SRI (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET SRI plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

How You'll Create Impact

• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair.
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required.
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations.
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products.
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices.
• Serve as a mentor for new hires and first line troubleshooting support for Field Service Engineers.
• Provide product feedback and improvements to quality and R&D.
• Manage and maintain company equipment, and documents that are necessary for servicing related activities.
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness.
• Provide feedback to the internal training functionality on needed content.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Master the requirements necessary for Field Service Engineering Tech role.
• Possess high level troubleshooting skills.
• Demonstrate knowledge of specified Zimmer Biomet medical device platforms.
• Possess proven ability to mentor others.
• Promote the highest level of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearance and attire.
• Follow all internal communication and documentation policies.
• Provide product feedback and improvements to quality and R&D teams.
• Excellent organizational and project management skills.
• Proven ability to work without specific direction on daily activities.
• Ability to determine own schedule based on business needs.
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered.
• Ability to explain complex technical issues to a largely non-technical audience.

Your Background

• B.S. in Biomedical Engineering, Computer Science or similar discipline preferred.
• Candidates with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience will be considered.
• Valid driver's license and good driving record.
• 4-6 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company.

Preferred

• Prior experience with robotics.
• Project management skills.
• Experience working in an operating room environment.

Travel Expectations

• Up to 80 percent.
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays.

This role has a salary range $75,000-$85,000 + bonus

EOE/M/F/Vet/Disability