Field Services Engineer (Semiconductor Equipment)

Prosum; City of Albany (NY); On-site; USD 104,000 - 112,000; Full time

Benefits offered by this job

100% Healthcare Coverage

5% 401k Match

Discretionary Bonus

Commuter Stipend

15 Days Vacation

Paid Holidays

Job summary

Prosum is seeking a full-time Field Services Engineer to service the Albany, NY area for a growing international semiconductor equipment provider. The ideal candidate will provide field service engineering activities, troubleshoot complex problems, and maintain strong customer relations. The position requires a Bachelor's degree in Electrical or Mechanical Engineering and at least 2 years of experience in the semiconductor industry. Comprehensive benefits include 100% covered healthcare, 401k match, and paid vacation.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or equivalent field.
• At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry.
• Desire to be customer facing.
• Occasional travel domestically to other client cities as needed.

Responsibilities

• Providing field service engineering activities to Company customers independently.
• Troubleshooting complicated products and problems.
• Receiving service calls and determining the customer's needs or problems.
• Performing preventative maintenance on Company products.
• Providing liaison between customer and applications programmer for customer requests.
• Supporting sales activities and establishing good relationships with customers.

Skills

Customer Service

Troubleshooting

Mechanical Engineering

Electrical Engineering

Education

Bachelors degree in Mechanical or Electrical Engineering

Job description

This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $54.00/hr

Direct message the job poster from Prosum

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider with a presence in Albany, NY. This role will primarily service the Albany, NY area, but will require considerable travel to other East Coast locations starting in 2026. Benefits include 100% covered healthcare (for individual, dependent and family), 5% 401k match, discretionary bonus, commuter stipend, 15 days vacation, all federal holidays paid, etc.

Job Description:

• This position is responsible for providing field service engineering activities to Company customers independently
• This position troubleshoots more complicated products and problems
• Receives service calls from customers
• Determines customer need or problem and responds accordingly
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site
• Performs preventative maintenance on Company products
• Establishes and manages a local maintenance service
• Provides liaison between customer and applications programmer for customer requests involving change in applications
• Researches market needs and customer applications of Company products
• Submits application report to management in a timely manner
• Supports sales activities and establishes and maintains good relationship with customers
• Participates in sales meetings as required
• Provides training to other Company field service engineers as needed
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Requirements:

• Bachelors degree in Mechanical or Electrical Engineering or equivalent field
• At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
• Desire to be customer facing
• Occasional travel domestically to other client cities as needed

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Semiconductor Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Student loan assistance

Tuition assistance

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