Field Services Engineer II

340 Crane Electronics, Inc.; United States; On-site; USD 105,000 - 126,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Education reimbursement

Job summary

Crane Aerospace and Electronics seeks a Field Service Engineer II for our Burbank, CA location. The role involves troubleshooting airline and OEM issues, delivering end-user training, and supporting new product EIS, with travel up to 45% as needed.

The position requires 2+ years in the field, knowledge of airline operations and regulatory requirements, and a BS/AS in engineering along with strong communication skills. FAA and ITAR considerations apply.

Qualifications

• 2+ years relevant work experience
• Knowledge of airline industry, airline products, airline support requirements, and regulatory requirements
• MS Office proficiency (Word, Excel, PowerPoint, Outlook) and ability to use FRACAS
• Excellent written and verbal communication skills
• BA/BS in Electrical Engineering or Electronics OR AS + 10+ years experience

Responsibilities

• Respond to and troubleshoot inquiries from airline and OEM customers
• Develop and deliver training materials for end users (onsite and offsite)
• Conduct detailed failure analyses and prepare reports
• Participate in new product Entry into Service (EIS) programs
• Oversee on-wing tests and integration testing with feedback to design engineers
• Support flight safety investigations and prepare detailed reports
• Mentor internal resources
• Maintain knowledge of CFR, FAR, SFARs and related regulations
• Coordinate with agencies like FAA/NTSB/ICAO/EASA

Skills

MS Office

Written & verbal communication

MS Projects

FRACAS knowledge

Aircraft maintenance knowledge

Problem solving

Education

BS in Electrical Engineering / Electronics

AS degree + 10+ years experience

Tools

MS Projects

MS Access

Visio

Minitab

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Field Service Engineer II at our Burbank, CA location.

About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Field Service Engineer II works under limited supervision and applies established procedures to maximize product performance by addressing and resolving product issues efficiently, ensuring customer satisfaction. This role involves participating in engineering design reviews, testing of products, supporting accident investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer II also plays a key role in new product integration, certification efforts, and continuous improvement initiatives.

Essential Functions:

• Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolution
• Develop and deliver training materials for end users, providing both onsite and offsite training to customers
• Conduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholders
• Conduct new product Entry into Service (EIS) programs
• Conduct in-service evaluations, aircraft certification, and integration testing, including directing on-wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineers
• Support flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communications
• Develop, mentor and coach internal resources
• Maintain general knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations)
• Maintain general knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their services
• Support Product Development Phase (PDP) Process
• Participate Critical Design Review (CDRs), and Program Design Review (PDRs)
• Any other task assigned by supervisor or management

Eligibility Requirement:

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Non-Essential Functions:

• Participate in various industry symposiums, conferences and meetings Build and maintain various Product Support databases

Minimum Qualifications:

• Experience: 2+ years relevant work experience
• Knowledge: Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS); Knows and applies advanced concepts, practices and procedures of assigned product or program; Familiar with a variety of the field's concepts, practices, and procedures
• Skills/Abilities: Proficient with MS Office including Word, Excel, PowerPoint and Outlook; Demonstrated ability to plan and accomplish goals based on experience and judgment; Excellent written and verbal communication skills; Ability to establish and maintain effective working relationships with internal staff and outside professionals
• Education/Certification: BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate's Degree from a two-year college & 10+ years of relevant work experience
• Eligibility Requirement: Driver's License required; FAA sensitive position – may be subject to a government security investigation to verify eligibility for access to classified information; May be subject to random drug screens
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

• FAA Certified Repairman (Airframe & Powerplant license)
• Foreign language knowledge
• Experience working in other cultures and customs
• Knowledge of Microsoft Access and Visio; Experience with Minitab

Working Conditions:

Travel may be required up to 45% - must have no travel restriction Standard office environment: Work requires substantial visual concentration on detail May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes May have special circumstances that require work at night on weekends, or on holidays; May need to be available by phone after work hours Working conditions are normal for a manufacturing and aircraft maintenance environment Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE Standing: 30% *percentage is approximate and may vary depending on work task Sitting: 70% *percentage is approximate and may vary depending on work task Lifting (in pounds): up to 50 pounds Pushing (in pounds): up to 40 pounds Mental/Visual: use of computer, calculator, filing cabinets

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy: Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date. Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year. 401k Retirement Plan: 401k plan with company match. Education Reimbursement: eligible after 6 months of employment. You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. Salary range: $104,600.00 - 125,500.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.