Field Services Engineer II

Crane Company; Burbank (CA); On-site; USD 116,900 - 139,200; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

Paid time off

401k Retirement Plan

Education Reimbursement

Job summary

A leading aerospace and electronics company located in Burbank, CA seeks a Field Service Engineer III. The role involves troubleshooting technical inquiries and providing customer support while leading training efforts. Candidates should have 4+ years of relevant experience in the airline industry and preferably hold a degree in Electrical Engineering or a related field. The position offers a competitive salary and valuable benefits starting from the first day of employment.

Qualifications

• 4+ years relevant work experience in the airline industry.
• Knowledge of regulatory requirements and support.
• Experience with failure reporting and analysis.

Responsibilities

• Troubleshoot technical inquiries from customers.
• Develop training materials and conduct training.
• Conduct failure analyses and prepare reports.

Skills

Proficient with MS Office

Technical support

Excellent written and verbal communication

Ability to troubleshoot technical inquiries

Education

BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline

Tools

MS Projects

Microsoft Access

Visio

Minitab

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Field Service Engineer III at our Burbank, CA location.

About Crane Aerospace & Electronics

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Field Service Engineer III works with minimal supervision, applying originality, ingenuity, and established procedures to maximize product performance by addressing and resolving product issues efficiently and ensuring customer satisfaction. This role involves leading engineering design reviews, testing of products, supporting accident and root cause investigations, providing technical support and training for end users, and mentoring internal resources. The Field Service Engineer III also plays a critical role in new product integration, certification efforts, and continuous improvement initiatives.

Essential Functions

• Respond to and troubleshoot technical inquiries from Airline and Original Equipment Manufacturer (OEM) customers, ensuring timely and effective resolution.
• Develop and deliver training materials for end users, providing both onsite and offsite training to customers.
• Conduct detailed failure analyses, prepare comprehensive reports, and communicate findings to relevant stakeholders.
• Lead new product Entry into Service (EIS) programs, ensuring smooth integration and customer readiness.
• Conduct in-service evaluations, aircraft certification, and integration testing, including directing on- wing tests, monitoring and resolving complex technical issues, and providing feedback to design engineers.
• Lead Root Cause Investigations, identifying and implementing effective solutions to address technical issues.
• Lead flight safety investigations, including accident investigations, preparing detailed reports, and managing inter-company communications.
• Develop, mentor and coach internal resources.
• Maintain detailed knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations).
• Maintain detailed knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their services.
• Support Product Development Phase (PDP) Process.
• Participate in First Article Inspection (FAIs), Critical Design Review (CDRs), and Program Design Review (PDRs).
• Perform any other task assigned by supervisor or management.

Non-essential Functions

• Participate in various industry symposiums, conferences and meetings.
• Build and maintain various Product Support databases.

Minimum Qualifications

• Experience: 4+ years relevant work experience.
• Knowledge: Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; working knowledge of aircraft and shop level maintenance; working knowledge of MS Projects; working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS); knows and applies advanced concepts, practices and procedures of assigned product or program; familiar with a variety of the field's concepts, practices, and procedures.
• Skills / Abilities: Proficient with MS Office including Word, Excel, PowerPoint and Outlook; demonstrated ability to plan and accomplish goals based on experience and judgment; excellent written and verbal communication skills; ability to establish and maintain effective working relationships with internal staff and outside professionals.
• Education / Certification: BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate’s Degree from a two-year college & 10+ years of relevant work experience.
• Eligibility Requirement: Driver’s License required; FAA sensitive position – may be subject to a government security investigation to verify eligibility for access to classified information; may be subject to random drug screens.

Eligibility Requirement

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• FAA Certified Repairman (Airframe & Powerplant license).
• Foreign language knowledge.
• Experience working in other cultures and customs.
• Knowledge of Microsoft Access and Visio; experience with Minitab.

Working Conditions

• Travel may be required up to 45% - must have no travel restriction.
• Standard office environment: Work requires substantial visual concentration on detail.
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes.
• May have special circumstances that require work at night on weekends, or on holidays; may need to be available by phone after work hours.
• Working conditions are normal for a manufacturing and aircraft maintenance environment.
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE.

Standing: 30% (percentage is approximate and may vary according to work task)

Sitting: 70% (percentage is approximate and may vary according to work task)

Lifting (in pounds): up to 50 pounds

Push (in pounds): up to 40 pounds

Mental/Visual: use of computer, calculator, filing cabinets

Top Benefits

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match.
• Education Reimbursement: eligible after 6 months of employment.

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary range: $116,900.00 - 139,200.00 – several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.