Field Services Engineer II

Amtech; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

Amtech is seeking a Field Service Engineer II to lead technical field activities for aftermarket support worldwide. You will install, calibrate, service, and upgrade semiconductor equipment at customer sites while providing advanced training and support.

Responsibilities include diagnosing issues, maintaining logs, and collaborating with engineering teams, with up to 50% travel and occasional evenings. A relevant engineering degree and PLC knowledge are required.

Qualifications

• Must have valid driver’s license and passport.
• Bachelor’s in Electrical, Electronics, and Mechanical engineering or equivalent experience.
• 5+ years experience installing and maintaining complex electromechanical equipment at customer sites.
• Understanding of Programmable Logic Controller (PLC) programs.
• Remote position with up to 50% travel to customer sites worldwide with regular last-minute travel.

Responsibilities

• Install, calibrate, and commission Amtech manufacturing equipment at customer sites.
• Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
• Diagnose and troubleshoot equipment malfunctions and provide effective solutions promptly.
• Conduct advanced equipment upgrades and modifications to enhance performance.
• Provide advanced technical support and training to customers on operation and maintenance of semiconductor equipment.
• Document detailed service activities including maintenance logs and repair reports.
• Collaborate with engineering and technical support to resolve complex equipment issues using Field Service Reports and related documentation.
• Maintain high customer satisfaction by addressing needs promptly and professionally.
• Lead onsite and offsite training regarding products and services.
• Follow ISO procedures and wear PPE as required.

Skills

Independent worker

Team collaboration

Electrical troubleshooting

Mechanical troubleshooting

English proficiency

Physical stamina

Education

Bachelor's degree in Electrical/Electronics/Mechanical engineering

Job description

Job Summary:

The Field Service Engineer II leads all technical field aspects of aftermarket activities for all company products worldwide such as advanced installation, maintenance, and repair. They will respond to customer-related technical inquiries and problems to provide robust training support, as well as ensure timely resolution of customer issues.

Essential Duties and Responsibilities:

• Install, calibrate, and commission Amtech manufacturing equipment at customer sites.

• Perform routine and preventive maintenance on equipment to ensure optimal performance and minimize downtime.

• Diagnose and troubleshoot equipment malfunctions and provide effective solutions to resolve issues promptly.

• Conduct advanced equipment upgrades and modifications as needed to enhance performance and meet customer requirements.

• Provide advanced technical support and training to customers on the operation and maintenance of semiconductor equipment.

• Document detailed service activities, including maintenance logs, repair reports, and customer communications.

• Collaborate with engineering and technical support teams to proactively resolve complex equipment issues by utilizing specified documents such as Field Service Reports, Start-Up Checklist and Installation Quality Reports as appropriate for the job.

• Maintain an elevated level of customer satisfaction by addressing customer needs and concerns promptly and professionally.

• Work cross functionally to support company culture, values, such as leading onsite and offsite training regarding products and services.

• Follow ISO procedures and guidelines and proper safety protocol, including wearing appropriate PPE where designated.

Qualifications:

Required Education & Experience:

• Must have a valid Driver's license and passport.

• Bachelor's in Electrical, Electronics, and Mechanical engineering or equivalent experience.

• 5+ years experience installing and maintaining complex electromechanical equipment at customer sites. Experience in the semiconductor industry would be beneficial.

• Understanding of Programmable Logic Controller (PLC) programs.

• This is a remote position with up to 50% travel to customer sites worldwide with regular last-minute travel. Some evenings and weekends are necessary to accommodate production and scheduled service demands.

Skills & Competencies:

• Ability to work independently and on a team to meet time sensitive deadlines

• Ability to perform intermediate math to perform electrical and mechanical troubleshooting.

• Experience installing and maintaining complex electromechanical equipment at customer sites. Experience in the semiconductor industry would be beneficial.

• Ability to read, write, speak, and understand English to perform detailed machine installations, repairs, and ensure accurate documentation and reporting. Must be able to communicate with internal and external customers through multiple means of communication such as phone, email, etc.

• Ability to lift up to 40 pounds, stand for periods of extended time, sit for extended periods of time, and work in front of a computer screen for extended periods.

Other duties may be assigned to support the overall business. Amtech Systems has the right to revise and update this job description at any time.