Field Services Engineer (3D Printers)

TriMech; New Jersey; On-site; USD 60,000 - 65,000; Full time

Job summary

TriMech Solutions is seeking an experienced Field Service Technician to support Stratasys 3D printers with on-site visits, installations and preventive maintenance. The role includes technical phone support and coordinating repair solutions between Stratasys and TriMech’s clients.

Ideal candidates have 1–3 years of field service experience, can travel 3–4 days per week (overnight stays), and hold a High School Diploma.

Qualifications

• 1–3 years of field service experience supporting clients in industrial or manufacturing settings.
• High School Diploma or equivalent.
• Ability to travel 3–4 days per week, including overnights.
• Experience with electro-mechanical repair and troubleshooting.
• Strong verbal, written, and listening communication skills and excellent customer relations.

Responsibilities

• Provide technical support and troubleshooting for Stratasys 3D printers and branded products.
• Perform and support installation of new 3D printers and annual preventative maintenance visits.
• Coordinate repair solutions between Stratasys, TriMech, and clients.
• Liaise with clients and in-house staff and partners regarding technical information.

Skills

Field service experience

Customer service

Electro-mechanical repair

Troubleshooting

Communication skills

Education

High School Diploma or equivalent

Job description

TriMech Solutions, an engineering company that provides engineering teams with a range of 3D design and 3D printing solutions, is currently seeking an experienced Field Service Technician to support our client’s technical issues. Our client’s support needs involve general technical phone support of Stratasys 3D Printers, on-site repair visits/installations and preventative maintenance visits on an as needed basis and coordinating repair solutions between Stratasys and the client.

The Field Service Technician will support multiple 3D printer technologies that range from fused deposition modeling, polyjet technologies and other technologies provided by Stratasys.

WE'RE LOOKING FOR:

• 1-3 years' experience working in the field to support clients

COMPENSATION:

• $60,000-$65,000

DUTIES and RESPONSIBILITIES:

• Provide comprehensive technical support and explicit instructions for Stratasys 3D Printers and Stratasys’ branded products. Perform and support clients with issues related to:
• Technical support/troubleshooting for 3D Printers
• Ability to properly run and maintain 3D Printers
• Annual Preventative Maintenance Visits as needed
• Installation of new 3D Printers
• Provide guidance and problem solving for 3D Printer related issues for TriMech’s clients
• Liaise with clients and in-house staff and partners regarding technical information as related to Stratasys and related products

REQUIREMENTS:

• High School Diploma or equivalent
• Experienced in industry or equivalent
• Ability to get into high security facilities
• Ability to travel as much as 3-4 days/week including overnight stay on occasion
• Must have electro-mechanical repair and troubleshooting experience
• Excellent customer relations ability required
• Must have strong verbal, written and listening communication skills
• Must have the ability to work in a busy environment and be adaptable to an ever-changing daily/weekly schedule of tasks.
• Must be a self-starter that needs little management oversight to accomplish assigned tasks.
• Must possess a valid driver's license, including a Real ID-compliant license.
• Must be able to successfully pass a pre-employment background check and drug screening, based on company policy, federal regulations, and applicable state and local laws.