Field Services Engineer 1

Rapiscan Systems Inc.; Philadelphia (Philadelphia County); On-site; USD 46,838 - 48,216; Full time

Benefits offered by this job

Benefits package

Job summary

Rapiscan Systems Inc. seeks a Field Service Technician to support installations, diagnostics, troubleshooting and maintenance of security equipment. The role is based in the Philadelphia, PA area and emphasizes customer satisfaction, safety, and timely service.

The candidate will handle field installation, repair work, and preventative maintenance while adhering to company safety procedures. Strong electronics knowledge and flexibility for on-call hours are essential.

Qualifications

• Associate of Science in electronics or related discipline or equivalent experience.
• 4 years field service experience; x-ray industry desired.
• Knowledge of electronics and mechanical assemblies; wiring diagrams/schematics.
• Must be able to travel 0–75% and pass SSI background.

Responsibilities

• Install, repair, and maintain field equipment.
• Meet contractual metrics and manage customer interactions.
• Respond to emergency and non-scheduled service calls as needed.
• Document maintenance and repair work within required timelines.
• Travel to sites; assist other field locations as required.

Skills

Electronic repair

Troubleshooting

Interpersonal skills

Team player

Education

Associate of Science in electronics

Bachelor of Science in electronics/engineering

Tools

Multimeter

Oscilloscope

MS Office Suite

Job description

Overview

Rapiscan Systems, company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.

Rapiscan is currently seeking a Field Service Technician to be part of our fast paced and quality focused team. The candidate for this position will be based in Philadelphia, PA area. A Field Service Technician has the primary responsibility of ensuring the users of Rapiscan’s maintained equipment are satisfied with its performance. The Field Service Technician will be required to provide basic installation, troubleshooting, diagnostic, repair, and maintenance support with total customer satisfaction in mind. This individual must demonstrate strong electronic repair and troubleshooting skills and knowledge.

Responsibilities

• Installs, repairs, and maintains equipment in the field
• Achieve contractual requirements for metrics, information reporting and customer management.
• Must be able to respond to emergency and non-scheduled calls for service daily within established response time goals.
• Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame
• Order, install, and return parts per regulation
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
  • Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science degree in electronics or a related technical discipline or equivalent military training or equivalent experience may be considered in lieu of a degree.
• 4 years of experience in field service environment, x-ray industry highly desired or Bachelor of Science degree in electronics, engineering, or related technical discipline.
• Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
• Familiarity with test equipment (DVM and oscilloscope) and experience with high voltage and x-ray producing equipment preferred.
• Maintain clear and concise business communication proficiency, both oral and written.
• Detail oriented, well organized, and self-motivated with strong interpersonal skills
• Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs
• Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
• Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required
• Available to travel on short notice, non-standard hours, on weekends and holidays to assist other field sites as required.
• Travel required 0 - 75% by air or car with some overnights
• Ability to pass an in-depth background check - Sensitive Security Information (SSI).
• Must be US citizen.
• Must possess valid driver’s license with reliable transportation

Physical Requirement

The physical requirements described below are representative of those that must be met by a field service technician to successfully perform the essential functions of this position.

Requires ability to:

• Walk = 20% -25%
• Stand = 35%-40%
• Stoop = 20%-25%
• Squat = 15%-20%
• Kneel = 35%-40%
• Reach = 15% -20%
• Bend = 10%-15%
• Sit = 85%-90%
• Climb <10%
• Lift 25-50lbs

Please review our benefits here: Life at OSI

Pay may range from $34.00 to $35.00 per hour

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

Know Your Rights

Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.