Field Service Engineer 1

Rapiscan Systems; Laredo (TX); On-site; USD 71,635,000 - 88,828,000; Full time

Job summary

Rapiscan Systems Inc., an OSI Systems Company, seeks a Field Service Engineer I based in Laredo, TX. The role focuses on service, maintenance, and customer interaction, with up to 100% travel domestically and internationally.

This entry-level position emphasizes troubleshooting, independence, and safety compliance across Rapiscan | AS&E equipment. The ideal candidate has an electronics/engineering background, basic knowledge of analog/digital/mechanical systems, and strong communication

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical experience is required.
• Technical degree or demonstrable mechanical ability is required.
• 0-3 years experience is acceptable.
• Basic knowledge of analog, digital and mechanical systems is needed.

Responsibilities

• Perform service and maintenance for Rapiscan systems as requested by Field Service Managers.
• Follow Field Service contract requirements for response time and reporting.
• Communicate with customers to ensure work is performed per plan and objectives.
• Maintain Field Service Tool Set and proper documentation.

Skills

Networking hardware

Database management

Microsoft Office

ERP systems (D365)

Independent work

On-call readiness

Lift up to 50 lbs

Ability to work outdoors

Education

A.S. in Electronic Technology or Engineering with Mechanical experience

Technical degree or demonstrable mechanical ability

0-3 years experience

Tools

None

Job description

Overview

Rapiscan Systems Inc., an OSI Systems Company is seeking a Field Service Engineer I, based out of Laredo, TX.

Overview

Rapiscan Systems Inc., an OSI Systems Company is seeking a Field Service Engineer I, based out of Laredo, TX. Rapiscan empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud. A Field Service Engineer (FSE) I has the primary responsibility of ensuring that the users of Rapiscan | AS&E equipment are satisfied with its performance. This is an entry level position that will require basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 100% travel (International and Domestic). It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments / assignments may apply. Other duties as required or directed.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan's business objectives.
• Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expense and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRMreporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Lead, coordinate with customer and manage all work at the system location; know what to do in an emergency.
• Uphold the company's core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in orer for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Technical degree or, demonstrable mechanical ability and knowledge.
• Previous experience may be substituted for the Technical Degree.
• Basic knowledge / skills of Analog, Digital, and Mechanical systems.
• 0-3 years experience
• Networking hardware and software literacy.
• Database management and programming, software / firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Good working knowledge of Microsoft Office suite.
• Working knowledge of ERP system (D365 preferred).
• Must be able to work independently and make logical decisions within position parameters based upon Rapiscan's guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Due to contract with the US Federal Government must be a US Person (US Citizen or US Permanent Resident).

Travel Requirements

• Possess the willingness and flexibility to travel domestically and internationally up to 100%.
• Work independently to plan and arrange travel accommodations within Rapiscan's guidelines.
• Possess the flexibility and capability to deal with sudden changes (i.e. customer schedules, flight delays, on site weather delays etc.).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks, and maintain good standing.
• This position does not require a security clearance and the selected candidate is not expected or required to obtain one. As the Company grows, there may be opportunities to support programs or projects that require cleared personnel. Selected candidates who choose to obtain and maintain a security clearance issued by a U.S. Government agency may be considered for such opportunities.
• This position includes an education verification, credit check and driving record as part of our background check. **

Please review our benefits here:

Life at OSI

Pay may range from $25.00 to $31.00 per hour

The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer – Disability and Veteran Know Your Rights

Poster Link

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.