Field Services Engineer

newchartertech; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Hybrid work setup

Local travel

Air travel occasionally

Evening/weekend hours

Job summary

newchartertech is seeking a field-based technical support professional to keep client IT environments reliable and secure through on-site visits and remote troubleshooting.

Responsibilities include installing and maintaining Windows desktops/servers, Microsoft 365, Intune, and Entra ID; diagnosing networking issues; and performing preventive maintenance. Travel is required; hybrid work setup may apply in some cases.

Qualifications

• Associate degree or 3-5 years of equivalent technical experience, plus at least one relevant industry certification or equivalent practical experience.
• Hands-on troubleshooting ability with Windows desktops and servers, Microsoft 365, Entra ID, and Intune.
• Solid understanding of IP networking including switching, routing, wireless connectivity, and firewalls; able to diagnose hardware and software issues on-site and remotely.
• Strong customer communication, documentation, independent problem-solving, and teamwork skills.
• Valid driver’s license and reliable transportation for frequent client-site travel; ability to lift equipment up to 70 pounds and access elevated or confined areas.

Responsibilities

• Travel to client locations for hands-on technical support and remote assistance via phone, email, ticketing, and remote management tools.
• Install, configure, maintain, and troubleshoot Windows desktops and servers, Microsoft 365, Intune, and Entra ID.
• Diagnose issues across IP networks, switches, wireless, firewalls, virtual environments, and backup/workflow systems.
• Perform preventive maintenance including OS updates, security configuration, patching, and upgrades.
• Manage tickets and projects in a professional services automation platform; document environments and time spent.

Skills

Windows desktops

Windows servers

Microsoft 365

Intune

Entra ID

IP networking

Switching

Routing

Wireless

Firewalls

Remote assistance

On-site support

Customer communication

Documentation

Teamwork

Driver's license

Education

Associate degree or 3-5 years of equivalent technical experience

Tools

Remote management tools

PSA/Ticketing platform

Job description

Role overview

A field-based technical support role focused on keeping client IT environments reliable and secure through on-site visits and remote troubleshooting. The position centers on resolving technology issues across Windows systems, Microsoft cloud services, networks, and virtual infrastructure while partnering with service delivery teams to maintain service commitments.

Responsibilities

• Travel to client locations for hands-on technical support, complemented by remote assistance via phone, email, ticketing, and remote management tools.
• Install, configure, maintain, and troubleshoot Windows desktops and servers, applications, Microsoft 365 services, Intune, and Microsoft Entra ID.
• Diagnose issues across IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration workflows.
• Perform preventive maintenance including operating system updates, security configuration, patching, and system or network upgrades.
• Manage support tickets, projects, and follow-ups in a professional services automation platform; document environments and work performed while recording time accurately.
• Identify recurring issues, recommend proactive improvements, and collaborate on long-term solutions; participate in team stand-ups, technical meetings, training, and an on-call rotation outside normal business hours.

Requirements

• Associate degree or 3-5 years of equivalent technical experience, plus at least one relevant industry certification or equivalent practical experience.
• Hands-on troubleshooting ability with Microsoft Windows desktops and servers, Microsoft 365, Microsoft Entra ID, and Intune.
• Solid understanding of IP networking including switching, routing, wireless connectivity, and firewalls; able to diagnose hardware and software issues both remotely and on-site.
• Strong customer communication, documentation, independent problem-solving, and teamwork skills.
• Valid driver's license and reliable transportation for frequent client-site travel; ability to lift equipment up to 70 pounds and access elevated or confined equipment areas.

Nice to have

• Experience in a managed services provider or high-volume, multi-client IT support environment.
• Familiarity with Apple macOS devices and mixed-platform environments.
• Experience supporting virtualized systems, cloud infrastructure, and backup/recovery workflows.
• Knowledge of ITIL service management practices and proactive managed services tooling.

Benefits and work setup

• Hourly compensation of $28.85-31.25, equivalent to approximately $60,000-65,000 annually.
• Hybrid work setup combining a home workspace with frequent local driving and occasional air travel, evening, weekend, or overnight work.
• Schedules generally between 7:00 a.m. and 6:00 p.m., with reasonable accommodations available to enable qualified individuals to perform essential job functions.
• Optional law-enforcement-related projects may require additional training and screening under applicable CJIS requirements; participation is voluntary.