Field Services Engineer

Guided Solutions; Seattle (WA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare

401k

Extra days off

Job summary

Guided Solutions seeks a dedicated field service engineer for remote work with frequent travel to hospitals in the region. You will install, configure, and support safety-critical clinical equipment, ensuring high system performance and rapid issue resolution.

Based in the Seattle area, you will operate autonomously within a collaborative US engineering team, handling on-site and occasional remote troubleshooting, while maintaining strong customer communication and professional service standards.

Qualifications

• Experience in a field-based technical role such as field service engineering, systems support or technical installation.
• Strong analytical troubleshooting skills across IT/networked systems, hardware and software.
• Hands-on experience installing, configuring, and supporting technical equipment in customer environments.
• Ability to communicate clearly and professionally with customers, including in high-pressure situations.

Responsibilities

• Install, maintain and support complex clinical oncology systems at hospitals.
• Act as an autonomous field engineer, bringing new systems live and resolving issues.
• Perform on-site and remote technical troubleshooting and planned preventive maintenance.
• Travel frequently within the region and US, up to 75%, with independent schedule management.

Skills

Field service engineering

Troubleshooting

IT/Networked systems

Hands-on installation

Customer communication

Travel readiness

Job description

Our client was one of the pioneers of Radiotherapy SGRT and continues to grow strongly around the world. The organisation combines precise engineering standards with a strong and growing presence in the US, offering engineers the opportunity to work with safety-critical technology that directly improves outcomes for Cancer patients.

Role Purpose & Key Responsibilities

This position plays a key role in ensuring complex clinical oncology systems are installed, maintained, and supported to the highest technical standards across customer sites. Acting as an autonomous field engineer, you will be responsible for bringing new systems live, resolving technical issues, and maintaining long-term system performance for hospitals in your region.

The role combines autonomous hands‑on installation work, on‑site and remote technical troubleshooting, and planned preventive maintenance. Engineers operate with a high degree of independence while remaining closely connected to a small, collaborative national service team.

Please note the role is REMOTE (no office), must be based in the Seattle area, and requires significant travel.

Requirements:

• Experience in a field-based technical role such as field service engineering, systems support, technical installation, or similar.
• Strong analytical troubleshooting skills across IT/networked systems, hardware and software
• Practical, hands‑on experience installing, configuring, and supporting technical equipment in customer environments.
• Ability to communicate clearly and professionally with customers, including in high-pressure situations.
• Strong personal drive, team player and problem – solver.
• Comfort working independently on customer sites and taking ownership of issues through to resolution.
• Physically able to perform installation activities (working at height, handling equipment, calibration tasks).
• Willingness to travel frequently within the region and US, including multi-day on-site assignments (travel up to 75%).
• Valid driver’s license and eligibility to travel as required.
• Work on safety‑critical clinical technology that directly supports patient treatment and safety.
• High autonomy role: manage your own schedule, travel, and customer sites with real ownership end-to-end.
• Join a small, highly collaborative US engineering team with daily peer support and zero internal competition.
• Excellent company culture and package - competitive salary, 401k, healthcare, and extra days off.