Field Service Engineer

Guided Solutions; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401k

Healthcare

Extra days off

Job summary

A leading healthcare technology provider is seeking a Field Engineer based in Chicago, IL or St. Louis, MO. This position involves installing and supporting complex clinical oncology systems at customer sites, requiring strong troubleshooting and technical skills. The ideal candidate will work independently, travel frequently across the US, and be part of a collaborative engineering team. The role offers a competitive salary, benefits, and fosters a supportive work environment.

Qualifications

• Experience in a field-based technical role such as engineering or systems support.
• Strong analytical troubleshooting skills across IT and networked systems.
• Practical experience in installing and supporting technical equipment.

Responsibilities

• Install and maintain complex clinical oncology systems.
• Resolve technical issues on-site and remotely.
• Perform planned preventive maintenance on systems.

Skills

Field-based technical role experience

Analytical troubleshooting skills

Hands-on technical equipment experience

Clear communication skills

Problem-solving abilities

Ability to work independently

Physical ability for installation activities

Willingness to travel

Job description

Overview

Our client was one of the pioneers of Radiotherapy SGRT and continues to grow strongly around the world, with more than 2000 hospital installations. The organisation combines precise engineering standards with a strong and growing presence in the US, offering engineers the opportunity to work with safety-critical technology that directly improves outcomes for Cancer patients.

Role Purpose & Key Responsibilities

This position plays a key role in ensuring complex clinical oncology systems are installed, maintained, and supported to the highest technical standards across customer sites. Acting as an autonomous field engineer, you will be responsible for bringing new systems live, resolving technical issues, and maintaining long-term system performance for hospitals in your region.

The role combines hands-on installation work, on-site and remote technical troubleshooting, and planned preventive maintenance. Engineers operate with a high degree of independence while remaining closely connected to a small, collaborative national service team.

Please note the role can be based in Chicago, IL or St. Louis, Missouri and significant travel is required.

Requirements

• Experience in a field-based technical role such as field service engineering, systems support, technical installation, or similar
• Strong analytical troubleshooting skills across IT/networked systems, hardware and software
• Practical, hands-on experience installing, configuring, and supporting technical equipment in customer environments
• Ability to communicate clearly and professionally with customers, including in high-pressure situations
• Strong personal drive, team player and problem – solver
• Comfort working independently on customer sites and taking ownership of issues through to resolution.
• Physically able to perform installation activities (working at height, handling equipment, calibration tasks)
• Willingness to travel frequently within the US, including multi-day on-site assignments (travel up to 75%)
• Valid driver’s license and eligibility to travel as required
• Work on safety-critical clinical technology that directly supports patient treatment and safety
• High autonomy role: manage your own schedule, travel, and customer sites with real ownership end-to-end
• Join a small, highly collaborative US engineering team with daily peer support and zero internal competition
• Excellent company culture and package - competitive salary, 401k, healthcare, and extra days off