Field Services Engineer

Sebia USA; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Services Engineer to join their team in San Antonio, TX. This exciting opportunity involves on-site service and maintenance of cutting-edge company products, ensuring they meet performance specifications. The ideal candidate will possess strong technical skills in troubleshooting electronics and electro-mechanical systems, along with exceptional customer service abilities. You will play a crucial role in maximizing customer satisfaction and promoting effective communication within the team. If you are passionate about technology and eager to make a difference in the field, this role is perfect for you.

Qualifications

• Requires technical knowledge in electronics and electro-mechanical systems.
• Ability to work collaboratively and provide excellent customer service.

Responsibilities

• Perform on-site service and maintenance of company products.
• Provide technical support and ensure customer satisfaction.

Skills

Troubleshooting electronics

Customer service skills

Communication skills

Team collaboration

Education

Associates or Bachelor of Science degree

High school diploma with technical training

Job description

Sebia USA is looking for a Field Services Engineer in San Antonio, TX.
This local job opportunity with ID 3049420854 is live since 2025-01-27 13:37:51.

This role is field-based, and candidates must reside in the San Antonio, TX vicinity.

This position is responsible for on-site service of company products in an assigned geographic territory and may be required to provide backup in other territories. Provides routine technical support to customers on operational or maintenance aspects of system equipment. Performs onsite or in-house repair, maintenance, and installation of company products to ensure product performance meets specifications.

Follows standard practices and procedures in analyzing situations to diagnose mechanical, hardware, software, and system failures. Determines the most cost-effective repair/resolution to minimize customer downtime. Documents all activity in a manner compliant with the company’s quality procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Following standard practice and procedures, installs, maintains, and repairs company products to ensure products perform to specifications.
• Provides routine technical support to existing customers, including operator troubleshooting and maintenance training as needed. May provide telephone support to customers as required.
• Performs preventative maintenance and schedules authorized modifications as described in Technical Service Bulletins and per department policy.
• Responsible for ensuring and maximizing customer satisfaction with company equipment and related products. Promotes effective, positive, and productive communication among the team to ensure and maximize satisfaction of the customer base. Manages customer accounts at a level that promotes goodwill, confidence, and credibility in order to exceed customer expectations for products, service, and support quality.
• Identifies revenue-generating and cost-saving opportunities, enforces Sebia service agreement policy, and seeks out opportunities to market service contracts to existing customers.
• Identifies customer dissatisfaction, excessive downtime, or unresolved service issues and escalates to supervisor for action.
• Maintains expenses within departmental guidelines and controls inventory and all company property.
• Determines when instrument service issues require a formal inquiry; escalation, or assists in the investigation of inquiries as directed.

EDUCATION and/or EXPERIENCE:

• Requires an Associates or Bachelor of Science degree or related field, or high school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Requires basic knowledge of troubleshooting electronics and electro-mechanical systems.
• Requires ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call.
• Requires good written/verbal communication skills.
• Requires customer-focus resolving critical, complex instrument problems in high-stress situations.
• Requires ability to work collaboratively with colleagues and staff to create a results-driven, team-oriented environment.
• Requires effective customer service skills which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
• Adheres to the highest ethical standards.