Field Service Engineer

PFI Conveyors; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in machinery manufacturing is seeking a Field Service Engineer to provide technical support across the US. The role involves significant travel and responsibility for technical product performance issues. Ideal candidates will have a degree in Industrial Technology, excellent communication skills, and a strong work ethic.

Qualifications

• Requires excellent communication and interpersonal skills.
• Must have a valid driver's license and passport.
• Ability to handle physical demands and work in various environments.

Responsibilities

• Provide technical services over the phone and in the field.
• Conduct site surveys and provide technical product information.
• Manage Labor Reporting and adhere to all safety rules.

Skills

Communication

Organizational skills

Problem Solving

Dependability

Welding skills

Time management

Education

Two-year Industrial Technology degree

Millwright Apprenticeship

Tools

CAD software

Microsoft Office Suite

Job description

Join to apply for the Field Service Engineer role at PFI Conveyors

Location: Anywhere in the US

Description

Job Title: Field Engineer/Technician

Division: PFI

FLSA: Exempt

Grade: NA

Job Status: Full Time

Travel Required: 50%

Reports To: Field Engineering Mgr.

PURPOSE OF POSITION

Responsible for field engineering support of all PFI products within the assigned territory and/or products including, but not limited to technical product performance issues (SAR’s), product applications, and gathering of technical data to quote and support PFI-Global products.

Essential Duties And Responsibilities

• Respond to customer needs within assigned territory and/or product range, primarily focusing on Food Grade Industrial Equipment products, mainly Industrial Conveyor products. Provide technical services over the phone and in the field.
• Travel domestically and internationally up to 50%, requiring driving and flying for extended periods.
• Conduct site surveys, provide technical product information, training, problem solving, and applications engineering. Include failure analysis and reporting.
• Establish good communication with Product Engineering and Project Management teams to ensure high customer service levels.
• Understand PFI products and their applications.
• Manage Labor Reporting (FASF’s & FSTS’s), including work details, time, and costs charged to customers.
• Adhere to all safety rules and guidelines.
• Proficient in computer software such as Microsoft Word, Excel, PowerPoint, CAD, Video Conferencing, and email.
• Exhibit trustworthiness, strong work ethic, and positive attitude.
• Utilize good verbal and written communication skills.
• Work hours may vary; regular attendance and extra hours as needed are required.
• Analyze, inspect, and recommend product rework, refurbishment, or modification, including reporting.
• Perform additional assignments and provide training as needed.
• Lead on-site teams for product lifecycle management and perform monthly performance reviews and technical support for contracted locations.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Knowledge of CAD software.
• Welding skills (MIG & TIG) and ability to operate small power tools.
• Good time management and ability to meet deadlines.
• Ability to work in high-paced and stressful environments.
• Proficient in Microsoft Office Suite or related software.

Education & Experience

• Two-year Industrial Technology degree with 2-3 years of related experience or equivalent.
• Millwright Apprenticeship or related experience preferred.

Training & Certifications

• Valid driver’s license.
• Valid passport or ability to obtain one at PFI’s expense.
• Ongoing training participation.

Competencies

• Safety and Security
• Problem Solving
• Communication Skills
• Dependability
• Quality Assurance
• Ethics/Professionalism
• Organizational Support
• Judgment

Physical Demands

Must be able to frequently stoop, bend, stand, walk, and lift/move over 100 pounds. Capable of working at high elevations and in various environmental conditions. Specific vision and hearing abilities are required.

Environmental Adaptability

Work environment includes moderate noise, exposure to wet/humid conditions, high places, airborne particles, outdoor weather, electrical hazards, and moving mechanical parts. Use of safety gear is required.

Other Duties

This job description is not exhaustive; duties may change as needed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Machinery Manufacturing