Field Services Engineer

Hirewell; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Job summary

Rademaker USA, LLC is seeking a Regional Field Service technician for the Greater Northeast Area. You will perform proactive after-sales services, install and Commission new production lines, and provide on-site troubleshooting and training for customers in NY/NJ/Philadelphia corridor with periodic US/Canada travel.

The role requires an engineering technology background (or equivalent) with strong PLC skills, electrical drawings, and experience with Allen-Bradley/Rockwell; Siemens knowledge is a

Qualifications

• Engineering technology degree (or equivalent) and industrial service experience.
• Mechanical aptitude with understanding of electricity and PLC programming.
• Experience with Allen-Bradley/Rockwell is required; Siemens experience is a plus.
• Ability to write technical reports and communicate technical information effectively.
• Willingness to travel regionally and internationally.

Responsibilities

• Perform technical after sales services at customer locations.
• Inspections, troubleshooting and training on equipment.
• Install and commission new units and complex production lines at customer sites.
• Set up mechanical workings and controls (electrical, PLC, pneumatic).
• Coordinate with Sales for FATs and ensure product meets customer specs.

Skills

PLC programming

Electrical schematics

Mechanical drawings

Allen-Bradley/Rockwell

Siemens

Customer-focused

Education

Engineering technology degree or equivalent experience

Tools

Siemens PLCs

Allen-Bradley PLCs

Job description

Regional Field Service – Greater Northeast Area

Company Description:

Rademaker USA, LLC is the North American sales and service subsidiary of Rademaker BV, a Netherlands based worldwide leader in the manufacture of industrial food processing equipment, primarily for the baking industry. Our facilities in Hudson Ohio and Elk Grove Village Illinois house our sales, accounting, project management, and technical support for the U.S. and Canadian markets. Our equipment solutions can be found in every sector of the baking industry.

Description of Position:

Perform technical services on Rademaker food processing equipment at our customers’ facilities. This position will report to the Director of Service for the North American market and will primarily be focused on Rademaker clients located in and around New York city, New Jersey and Philadelphia area with periodic travel to other clients throughout the U.S. and Canada. The person in this position will work from their home office when not traveling and it is required for them to reside within the regional area. Since this is a frontline customer position, candidates must be customer oriented and assist with building and maintaining customer relationships. It is key for the person in this position to maintain the excellent image that our customers have about our company. This is a salaried position and many of our customers 24/7/365 and expect us to provide service support during these hours. In order to meat these demands, worktime in addition to a typical work week will be required periodically.

What We are Seeking in a Candidate:

This is a hands on position and the ideal candidate must have at least a two year engineering technology degree or equivalent experience, some industrial service and/or maintenance experience with mechanical aptitude and an understanding of electricity and PLC programming. Experience with Allen-Bradley/Rockwell is a must and experience with Siemens is a plus. This position requires away from home travel to our corporate headquarters in the Netherlands and to customers within the US and Canada. In order for candidates to be considered, it is also necessary to have the ability to write technical reports and communicate technical information effectively.

Position Responsibilities:

Existing Equipment

Perform technical after sales services at customer locations such as:

• Rademaker equipment operation and optimization.
• Inspections, troubleshooting and training.
• Recognize and recommend preventative and/or corrective maintenance. o Installing upgrades and carrying out revisions.

New Equipment

• Install and commission new units and/or complex production lines at customer locations, which includes:
• Set up of the mechanical workings. o Set up the controls (electrical, electronic, PLC, and pneumatic).
• Ensure customers’ end product is produced as intended.
• Assist with customer Factory Acceptance Tests (FAT) conducted at Rademaker BV (Netherlands) in close communication with the responsible sales manager.

General

• Follow procedures with a high level of quality and safety.
• Work on process control components, including panelviews and minor PLC programming in the field.
• Maintain paperwork requirements such as service reports and timesheets.
• Maintain customer relations, understand company service and equipment offerings, recognize customer needs and make recommendations to promote company revenue growth.
• Support and help to sell and maintain our proactive Service Agreement model.
• Provide feedback to management for process improvements.

Position Requirements:

• Willingness to travel: Travel during the first year for training is about 70-75% primarily at our corporate headquarters in the Netherlands but may also include some customer visits with a senior dough technologist. Normal travel after the first year is about 50-60%. Majority of normal travel will be domestic, but occasional international travel will be required. Typical assignment ranging from one day to three weeks – some longer during training period.
• Ability to read and understand mechanical drawings, electrical schematics, and exposure to PLCs.
• PLC knowledge a must, Allen Bradley or Siemens a plus.
• Flexible with schedule and able to handle changes at a moment’s notice.
• Work deviating hours as necessary.
• Strong organizational and self-managing skills.
• Customer directed and service friendly.
• Ability to learn all aspects of Rademaker food processing equipment.
• Must be able to work independently.
• Willingness to work in various conditions that may be hot, cold, noisy, dusty, etc…