Field Services Engineer

ConsultNet Technology Services and Solutions; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

ConsultNet seeks an experienced Field Service Engineer to support ventilator, patient monitoring, and related medical device systems in hospital and clinical settings. The role covers preventive maintenance, troubleshooting, repair, software updates, installations, and technical support while acting as a trusted customer advocate.

The ideal candidate will have 4+ years of hands-on experience with ventilators or respiratory equipment and strong communication and documentation skills for

Qualifications

• Associate degree required; Bachelor's preferred.
• 4+ years servicing ventilators or respiratory equipment.
• Experience diagnosing hardware, software and electrical issues.
• Customer-facing healthcare experience.
• Basic hospital networking knowledge.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide preventive maintenance and diagnostics on ventilators and related devices.
• Troubleshoot, repair, and perform software updates and installations.
• Deliver on-site and remote technical support and training as needed.
• Serve as customer advocate and document activities in service tickets.

Skills

Ventilator technology

Biomedical equipment

Customer-facing

Troubleshooting

Preventive maintenance

Software updates

Installations

Documentation

Communication skills

English fluency

Education

Associate degree in Biomedical Engineering or related field

Bachelor's degree preferred

Job description

ConsultNet is seeking an experienced Field Service Engineer to support ventilator, patient monitoring, and related medical device systems within hospital and clinical environments. This role is responsible for providing preventive maintenance, troubleshooting, repair, software updates, installations, and technical support while serving as a trusted customer advocate. The ideal candidate will have a strong background in ventilator technology, biomedical equipment support, and customer-facing healthcare environments.

Required Skills

• Associate degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Respiratory Therapy, Information Technology, or related technical field required. Bachelor's degree preferred.
• Equivalent combination of education and relevant experience will be considered.
• 4+ years of experience servicing, maintaining, troubleshooting, and repairing ventilators or respiratory therapy equipment.
• Experience diagnosing hardware, software, electrical, mechanical, pneumatic, and performance-related system issues.
• Previous customer-facing technical support experience in healthcare, biomedical, respiratory therapy, or medical device environments.
• Basic understanding of hospital networking and wired/wireless connectivity preferred.
• Knowledge of clinical environments and healthcare customer support best practices.
• Technical troubleshooting and root-cause analysis
• Strong problem-solving abilities
• Customer-focused mindset
• Excellent verbal and written communication skills
• Knowledge of healthcare technology connectivity
• Understanding of clinical and hospital environments
• Ability to work independently and within cross-functional teams
• Strong organizational and documentation skills
• Proficiency with service management and ticketing processes
• Ability to communicate effectively in English, both verbally and in writing

Bonus/Soft Skills

• Experience supporting ventilators, respiratory care systems, patient monitoring devices, or other critical-care medical technologies.
• Familiarity with hospital IT infrastructure, device networking, and interoperability standards.
• Experience working directly with clinical, biomedical, and healthcare technology management teams.
• Service, maintain, troubleshoot, and repair ventilators, patient monitoring equipment, and related medical device systems.
• Provide on-site and remote technical support, including installation, repair, customer training, and system optimization.
• Diagnose and resolve hardware, software, electrical, pneumatic, mechanical, and connectivity issues.
• Perform preventive maintenance and scheduled service activities according to manufacturer and company guidelines.
• Conduct equipment setup, calibration verification, operational testing, and performance validation.
• Manage service tickets, document activities accurately, and ensure timely issue resolution.
• Communicate service expectations, status updates, and follow-up activities to customers.
• Collaborate with hospital Biomed, Respiratory Therapy, Nursing, IT, and clinical teams.
• Support device integration, connectivity, and interoperability within healthcare environments.
• Troubleshoot wired and wireless device connectivity issues and elevate advanced networking concerns as needed.
• Work closely with Technical Support, Engineering, Product Specialists, and Quality teams to resolve complex issues.
• Maintain service records, inventory documentation, and compliance-related reporting.
• Stay current on ventilator technologies, patient monitoring systems, hospital networking fundamentals, and emerging medical device technologies.
• Adhere to company policies, quality standards, and regulatory requirements.
• Maintain professional conduct, appearance, and customer-focused service at all times.