Field Services Engineer

Dell Technologies; Ellendale (ND); On-site; USD 65,000 - 85,000; Full time

Job summary

Dell Technologies is seeking a Field Service Engineer 2 to join the Field Service team in Ellendale, North Dakota. The role focuses on on-site installation, configuration, troubleshooting and repair, with a strong emphasis on delivering excellent customer experiences.

Ideal candidates have 5+ years of field service experience, an Associate's degree (or equivalent), and relevant certifications (Dell EMC CPSD/Server, CompTIA, CCNA).

Qualifications

• 5+ years of professional experience in field services or equivalent.
• Experience delivering technical Field Services supporting hardware and software at client sites.
• Customer-facing experience including reporting and presenting to all organizational levels.
• Experience in locations with large deployments and networking/fiber knowledge.
• Ability to lift a minimum of 50 lbs to replace server components.
• Dell EMC Proven Professional Specialist Level certification (CPSD and/or Server).
• CompTIA Certifications: Tech+, A+, Security+, Network+; CCNA or equivalent.

Responsibilities

• Triage issues with direction from Dell support.
• Execute plan of action from Dell Domain Engineer/L3 (Teams, Email, Phone).
• Document POA results, logs and service reports to Dell via case email.
• Reseating, swapping or replacing parts and upgrading firmware as needed.
• Perform server testing and validation (diagnostics, logs capture/upload).

Skills

Field service experience

Customer-facing

Diagnostics & troubleshooting

On-site support

Education

Associate's Degree or equivalent

Tools

Diagnostics tools

Job description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Ellendale, North Dakota.

What you’ll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Sever testing and validation (running diagnostics, capturing & uploading logs)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
• Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $65,000 - $85,000.