Field Services Engineer

SalesFirst Recruiting; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Field-based role

Travel across North America

Job summary

SalesFirst Recruiting is recruiting for a Field Service Engineer based in Charlotte, NC. The role blends field work, application engineering, customer support, and cross-functional collaboration with product management, design, quality, manufacturing, and sales teams across North America.

The ideal candidate will have 3+ years in engineering/technical service, hands-on tire and heavy equipment experience, and the ability to travel 50% across North America.

Qualifications

• 3+ years in engineering, technical service, field service, or application support.
• Experience with off-highway tires or heavy equipment applications preferred.
• Associate’s or bachelor’s degree in engineering, agriculture, science, or related technical field preferred.
• Strong mechanical aptitude and hands-on comfort with tires, wheels, and heavy equipment.
• Ability to travel at least 50% across North America.
• Proficiency with Microsoft Office; data analysis tools are a plus.

Responsibilities

• Conduct field investigations of off-highway tire products at customer, dealer, and distributor locations.
• Provide technical support to sales teams, OE partners, aftermarket distributors, and end customers.
• Evaluate tire use, maintenance conditions, product performance, and application fit.
• Troubleshoot customer concerns and help resolve technical product issues.
• Analyze field claims, test data, warranty findings, and product performance trends.
• Prepare clear technical reports and communicate findings to internal and external stakeholders.
• Identify product improvement opportunities and share feedback with product, design, quality, and manufacturing teams.
• Provide technical training for sales teams, customers, and distributors.
• Assist with customer satisfaction feedback and translate field insights into actionable recommendations.

Skills

Mechanical aptitude

Hands-on with tires and heavyEquipment

Data analysis and report writing

Independent/self-motivated

Strong communication to technical and非

Education

Bachelor’s or Associate degree in engineering/science/related

Tools

Microsoft Office

Data analysis tools

Job description

Our client is a growing off-highway tire manufacturer serving agriculture, construction, forestry, industrial, mining, dealer, distributor, and equipment-related markets across North America. The company brings together established specialty tire brands and focuses on product performance, technical expertise, and customer-driven field support.

THE JOB

The Field Service Engineer will support off-highway tire performance in real-world applications through field evaluations, technical troubleshooting, product inspections, warranty support, reporting, and customer training.

This is a hands-on technical role that blends field work, application engineering, customer support, and cross-functional collaboration with product management, design, quality, manufacturing, sales, distributors, and end customers. The role is based in Charlotte, NC and requires at least 50% travel across North America.

THE RESPONSIBILITIES

• Conduct field investigations of off-highway tire products at customer, dealer, and distributor locations.
• Provide technical support to sales teams, OE partners, aftermarket distributors, and end customers.
• Evaluate tire use, maintenance conditions, product performance, and application fit.
• Troubleshoot customer concerns and help resolve technical product issues.
• Analyze field claims, test data, warranty findings, and product performance trends.
• Prepare clear technical reports and communicate findings to internal and external stakeholders.
• Identify product improvement opportunities and share feedback with product, design, quality, and manufacturing teams.
• Provide technical training for sales teams, customers, and distributors.
• Assist with customer satisfaction feedback and translate field insights into actionable recommendations.

THE QUALIFICATIONS

• 3+ years of relevant engineering, technical service, field service, or application support experience.
• Experience in off-highway tires, commercial vehicle tires, tire manufacturing, agriculture equipment, construction equipment, forestry equipment, mining, industrial equipment, or related heavy equipment applications.
• Associate’s or bachelor’s degree in engineering, agriculture, science, or a related technical field preferred.
• Strong mechanical aptitude and hands-on comfort with tires, wheels, and heavy equipment.
• Ability to inspect, evaluate, handle, and analyze tire and wheel assemblies in field environments.
• Strong data analysis and technical report writing skills.
• Ability to communicate technical information clearly to both technical and commercial audiences.
• Detail-oriented, organized, self-motivated, and comfortable working independently.
• Proficiency with Microsoft Office; data analysis tools are a plus.
• Ability to travel at least 50% across North America.
• Comfortable working in outdoor and industrial environments, including construction sites, mining operations, agricultural fields, and dealer workshops.
• Physical ability to handle heavy tires and wheel assemblies and use relevant field tools, including cutting and analysis tools when needed.

THE BENEFITS

• $80,000-$100,000 base salary depending on experience
• Medical benefits
• High-impact technical role supporting product performance across North America.
• Opportunity to work with respected off-highway tire brands across agriculture, construction, forestry, industrial, and dealer markets.
• Strong exposure to product management, design, quality, manufacturing, sales, distributors, and customers.
• Field-based role for someone who enjoys hands-on troubleshooting and real-world application work.
• Opportunity to influence product improvement, warranty resolution, training, and customer satisfaction.
• Travel-based position with broad exposure to customers and applications across North America.