Field Services Engineer

LG Energy Solution Vertech, Inc.; Boulder City (NV); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Employer-paid dental insurance

Employer-paid vision insurance

Employer-paid life insurance

Employer-paid disability insurance

Job summary

LG Energy Solution Vertech, Inc. in Boulder City, NV is seeking a BESS Field Service Engineer to perform field service activities on Battery Energy Storage Systems from installation through warranty and long-term O&M support.

This hands-on role includes preventive and corrective maintenance and collaboration with Senior FSEs, site teams, subcontractors, and customers to ensure safe, high-quality service delivery.

Qualifications

• Bachelor of Science in Electrical/Mechanical Engineering or equivalent experience.
• 2–5 years in electrical, power, renewable EPC or O&M.
• Willingness to travel up to 50% and work off-hours.

Responsibilities

• Own site SLAs and document service activities.
• Perform preventive and corrective maintenance on BESS and related equipment.
• Support troubleshooting, repairs, and upgrades under guidance.
• Assist with software/firmware upgrades and system checks.
• Document observations in service tools and work orders.
• Support transition to long-term O&M.

Skills

Electrical testing

Electrical troubleshooting

Schematics reading

TCP/IP networking

Customer communication

MS Office

Field service

Education

B.S. in Electrical/Mechanical Engineering

Tools

SoftWrench

SAP

Salesforce

CMMS

WebEx/Teams

Job description

BESS Field Service Engineer - Boulder City, NV site

Company Overview

LG Energy Solution Vertech, Inc. a subsidiary of LG Energy Solution is a leading provider of grid-scale integrated energy storage systems, delivering safe, reliable, and high-performance solutions to customers worldwide. Powered by our proprietary AEROS® energy operating system, we use advanced monitoring and controls to help customers optimize system performance and maximize the value of their energy storage assets.

At LGES Vertech, you’ll be part of a collaborative, team‑oriented organization that aspires to be humble, hungry, and smart, working together to transform the energy landscape and create a more sustainable future. We value innovation, accountability, and growth, and offer competitive compensation along with comprehensive benefits, including 100% employer‑paid premiums for medical, dental, vision, life, and disability insurance.

Position Overview

The BESS Field Service Engineer (FSE) is responsible for performing field service activities on Battery Energy Storage Systems (BESS) and associated equipment from installation/commissioning through warranty and long‑term O&M support. The FSE executes preventive and corrective maintenance, supports troubleshooting and upgrades, and works closely with Senior Field Service Engineers, site teams, subcontractors, and customers to ensure safe, high‑quality service delivery.

This role is a hands‑on technical position with growth opportunities toward Senior Field Service Engineer, Site Lead, or Service Operations roles.

Primary Responsibilities

Field Service Execution (Preventive & Corrective Maintenance)

• Own availability and service‑level commitments (SLAs) for assigned sites during service activities, ensuring safe execution, timely restoration, accurate communication, and proper documentation to support contractual performance.
• Perform preventive and corrective maintenance activities on BESS and ancillary equipment in accordance with approved procedures and safety standards.
• Support troubleshooting, repairs, component replacement, and system restoration activities under guidance from Senior FSEs or Service Engineering when required.
• Support software and firmware upgrades and routine system checks.
• Accurately document work performed, observations, and findings in service tools/work orders.
• Support service readiness activities for sites transitioning into long‑term O&M (tools, spares, access, and onboarding support as assigned).

Remote Technical Support & Customer Interaction

• Provide remote technical support and basic troubleshooting assistance using virtual tools (phone, Teams, WebEx, or similar).
• Support customer and contractor education on basic equipment operation, response expectations, and routine maintenance tasks.
• Participate in after‑hours on‑call support on a rotation basis.
• Utilize CMMS and digital service platforms (e.g., SoftWrench, SAP, Salesforce) to complete work orders, track issues, and document service activities.
• Contribute field observations and lessons learned to support improvements in procedures, troubleshooting guides, and training material.
• Support root‑cause investigations by collecting data, logs, and observations as directed.
• Support the product return and technical support process as needed.
• Work collaboratively with Senior FSEs, Service Engineering, site teams, and authorized service providers to execute service activities safely and efficiently.
• Support subcontractor activities on site under direction of Senior FSEs or Site Leads.

Safety & Compliance

• Execute all work in compliance with company safety policies and applicable standard.
• Follow LOTO procedures, job hazard analysis (JHA/JSA), and energized work controls as required.
• Promptly report hazards, near misses, and safety concerns, and maintain a strong personal commitment to safe work practices.
• Ensure compliance with applicable safety standards (e.g., NFPA 70E, OSHA) during field execution and subcontractor activities.
• Actively identify and report near‑misses, hazards, and improvement opportunities.

Key Knowledge, Skills and Abilities

Required:

• Fundamental knowledge of electrical testing and measurement equipment.
• Mechanical and electrical troubleshooting skills; ability to read and interpret schematics and drawings.
• Experience supporting hardware and software troubleshooting activities.
• Ability to communicate clearly with customers and internal teams.
• Working knowledge of TCP/IP networking fundamentals.
• Exposure to energy storage systems, power conversion systems, or related electrical equipment.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).

Desired :

• Experience with BESS, PCS, EMS, or renewable energy systems.
• Familiarity with communications protocols (CAN, Modbus, TCP/IP, DNP3), including alarm/event analysis and firmware interactions.
• Knowledge of power generation, transmission, or distribution systems.
• Structured problem‑solving or Lean experience.
• B.S. in Electrical/Mechanical Engineering or equivalent technical experience.
• 2-5 years of relevant experience in electrical, power, renewable energy EPC, or O&M environments.
• Willingness to travel up to 50%.
• Flexibility with working off-hours and being part of the off-hours, on-call rotation.
• Ability to lift and carry material is required.
• Must have a valid driver’s license and be willing /able to drive and fly to remote sites as needed.