Field Services

ReqRoute,Inc; Joplin (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ReqRoute,Inc is seeking an experienced Field Services / Desktop Support Engineer for onsite support in Joplin, MO. Local candidates only please, with 8–10 years of hands-on desktop support and enterprise endpoint management experience.

The role focuses on diagnosing hardware and OS incidents, deploying standardized desktop images, managing software distribution and patches, and collaborating with service desk and network teams to ensure security and performance across the endpoint environment.

Qualifications

• 8–10 years of hands-on desktop support or systems engineering in enterprise environments.
• Strong proficiency with workstation operating systems, endpoint configuration, user profile management and desktop application support.
• Experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement.
• Knowledge of security fundamentals including endpoint protection tools and encryption policies.

Responsibilities

• Deliver advanced onsite desktop support by diagnosing and resolving hardware and OS incidents to maintain high endpoint availability.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts.
• Implement standardized desktop images and configurations to ensure consistent performance and security compliance.
• Administer endpoint management platforms to deploy software packages, patches, and configuration updates with minimal disruption.
• Monitor desktop environment health through dashboards and logs to identify trends and suggest preventive improvements.
• Collaborate with service desk to handle ticket escalations and provide detailed guidance for faster resolutions.
• Document desktop procedures and knowledge articles to support continuous improvement and reduce repeat incidents.
• Perform root cause analysis for recurring issues and propose sustainable remediation actions.
• Coordinate with network and application teams to ensure endpoint configurations support connectivity, security and performance.
• Execute asset management tasks including workstation lifecycle tracking and software license verification.
• Support security initiatives by applying endpoint security controls and remediation of identified vulnerabilities.
• Engage with business users to understand desktop usage patterns and recommend configuration optimizations.

Skills

Desktop support

Endpoint management

Desktop patching

Education

Bachelor's degree or equivalent

Tools

Endpoint management platforms

Job description

Job Title: Field Services / Desktop Support Engineer
Location: Onsite Joplin, MO (candidate must be local)
Experience Required: 8 10 years

Top 3 Skills Required

1. Desktop support
2. Endpoint management platforms for software package deployment
3. Desktop patching

Key Responsibilities

• Deliver advanced desktop support for onsite colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and restore workstation functionality in a timely manner.
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening, and compliance with organizational technology policies.
• Administer endpoint management platforms to deploy software packages, patches, and configuration updates with minimal disruption to business operations.
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long-term stability.
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first-contact effectiveness.
• Document desktop procedures, knowledge articles, and resolution steps in a clear, reusable format to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload.
• Coordinate with network and application teams to validate that endpoint configurations support connectivity, security and application performance requirements.
• Execute asset management tasks such as workstation lifecycle tracking, hardware validation and software license verification to maintain accurate inventory records.
• Support security initiatives by applying endpoint security controls, running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments.
• Engage with business users to understand desktop usage patterns and recommend configuration optimizations that improve productivity and digital experience.
• Participate in continuous improvement activities by evaluating new desktop tools, frameworks, and automation opportunities that streamline support processes and reduce manual effort.

Qualifications

• Bachelor's degree or equivalent experience in information technology, computer science, or a related discipline, with a strong focus on infrastructure and systems support.
• 8 10 years of hands‑on experience in desktop support or systems engineering within enterprise environments, including exposure to complex incident handling and escalation processes.
• Advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support, with emphasis on reliability and usability.
• Applied experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement across large user bases.
• Practical knowledge of security fundamentals, including endpoint protection tools, encryption policies and compliance practices related to workstation environments.
• Familiarity with scripting or automation approaches for desktop tasks such as log collection, configuration changes or basic remediation workflows.
• Clear communication with technical and non-technical stakeholders, explaining incident status, remediation steps and preventive recommendations in an accessible manner.
• Ability to work effectively in a fully onsite environment, providing in-person support, managing walk‑up requests and coordinating closely with onsite teams for timely issue resolution.