Field Service Truck Technician

Yancey Bros. Co.

Valdosta (GA)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Tool allowance

Medical coverage

Vision coverage

Dental coverage

Wellness programs

Paid vacations

401k plan

Profit sharing

Financial coaching

Paid holidays

Paid sick leave

Tuition reimbursement

Ongoing training

Advancement opportunities

Job summary

Yancey Bros. Co. seeks a Field Service Truck Technician to perform on-site repairs at customer facilities and to diagnose and repair Cummins engines. You will write clear reports and communicate with customers while upholding safety standards.

The role requires a High School Diploma or equivalent, 21+ years old, a valid driver's license, English proficiency, and the ability to work with minimal supervision. CDL is a plus; comprehensive benefits are offered.

Qualifications

High School Diploma or equivalent.
21+ years old.
Valid driver's license.
Ability to read, write, and speak English.
Clear driver screenings and provide information for DQ file (Road Test by Yancey, MVR with <10 points, DOT Physical, Drug Screen).
Must not be disqualified to drive a CMV under 49 CFR § 391.15.
Technical knowledge of School Bus systems.
Strong diesel engine knowledge (Cummins preferred).
Strong technical/mechanical ability.
Able to work with very little supervision.
Basic knowledge of Microsoft Office Software.
High responsiveness and proactive problem solving.
Commitment to quality and attention to detail.
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Responsibilities

Perform truck repairs at customer facilities.
Maintain a neat, safe work environment.
Diagnose and repair, applying root-cause analysis.
Relate findings to customers and office personnel.
Prepare full reports on field service events.

Skills

English literacy

Diesel engine knowledge

Oral & written communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Technical degree or certification (preferred)

CDL (optional)

Tools

Microsoft Office

Job description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities:

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repairs
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Write full reports on findings from field service events, with clear, concise information
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
Must be able to obtain a CDL license if required

Additional Responsibilities:

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

High School Diploma or equivalent

Required Qualifications/Skills:

Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:
- Road Test administered by Yancey personnel.
- Background check and MVR with less than 10 points.
- DOT Physical
- Drug Screen
Must not be disqualified to drive a CMV under 49 CFR § 391.15.
Technical Knowledge of School Bus systems
Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
Strong technical/mechanical ability
Able to work with very little supervision
Basic knowledge of Microsoft Office Software
High level of responsiveness, and a strong proactive attitude to problem solving
Committed to Quality and a high level attention to detail
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Preferred Qualifications/Skills:

Technical Degree or Certification a plus.
CDL is a plus, but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure