Field Service Truck Technician

Yancey Bros. Co.

Albany (GA)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Aggressive compensation

Tool allowances

Medical, Vision & Dental

Wellness programs

Paid vacations

Job summary

Yancey Bros. Co. is seeking a Field Service Truck Technician to perform repairs at customer facilities, with a focus on diesel engines and Cummins components. You will diagnose issues, report findings, and maintain safety and quality standards on site.

Ideal candidates have a strong sense of urgency, the ability to work with minimal supervision, and excellent communication skills to support customer service and teamwork.

Qualifications

Must be 21 years or older.
Valid, active driver's license.
Ability to read, write, and speak English.

Responsibilities

Perform truck repairs at customer facilities.
Maintain safe work environment and complete tasks safely.
Diagnose and repair using Cummins engine knowledge.
Write full reports on findings from field service events.

Skills

Driver's license

English proficiency

Diesel engine knowledge

Customer service

Teamwork

Learn quickly

Education

High School Diploma

Tools

MS Office

Job description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities:

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repairs
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Write full reports on findings from field service events, with clear, concise information
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
Must be able to obtain a CDL license if required

Additional Responsibilities:

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

High School Diploma or equivalent

Required Qualifications/Skills:

Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:
- Road Test administered by Yancey personnel.
- Background check and MVR with less than 10 points.
- DOT Physical
- Drug Screen
Must not be disqualified to drive a CMV under 49 CFR § 391.15.
Technical Knowledge of School Bus systems
Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
Strong technical/mechanical ability
Able to work with very little supervision
Basic knowledge of Microsoft Office Software
High level of responsiveness, and a strong proactive attitude to problem solving
Committed to Quality and a high level attention to detail
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Preferred Qualifications/Skills:

Technical Degree or Certification a plus.
CDL is a plus, but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical mannerTeam mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure