Field Service Truck Technician

Yancey Power Systems; Pooler (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full medical, vision & dental

Tool allowances

401(k) plan with company match

Employee profit sharing

Wellness programs

Paid vacations

Tuition reimbursement

Job summary

Yancey Bros. Co. is seeking a Field Service Truck Technician to perform on-site repairs at customer facilities in Georgia and surrounding areas. You will diagnose, repair, and maintain school buses and Cummins engines while delivering excellent customer service.

The role requires a strong sense of urgency, reliable teamwork, and the ability to work with minimal supervision. Eligible for overtime and after-hours calls as needed, with comprehensive benefits and ongoing training opportunities.

Qualifications

• High School Diploma or equivalent.
• Experience diagnosing and repairing school buses and Cummins engines.
• Willing to learn and work in a team.

Responsibilities

• Perform truck repairs at customer facilities, maintain safety and quality.
• Diagnose and repair, communicate findings to customers and office.
• Write reports on field service findings with clear information.
• Maintain customer machines to high standards and assist co-workers.
• Overtime and after-hours availability as needed.

Skills

Diesel engine knowledge

School bus systems

Teamwork

Communication skills

Microsoft Office

Problem solving

Ability to read/write English

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Company Overview

Yancey Bros. Co., established in 1914, is the authorized Caterpillar dealer in Georgia, providing sales, parts, and service for heavy and compact construction equipment, as well as on‑highway trucks. The company invests in its employees as its greatest asset.

Role Summary

As a Field Service Truck Technician, you will perform truck repairs at customer facilities.

Primary Responsibilities

• Work in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing tasks safely.
• Proficiently and accurately perform maintenance, diagnose, and repairs.
• Apply specific failure analysis techniques and procedures to determine root causes and relay information to customers and office personnel.
• Care for and maintain customer machines/equipment to the highest standards and ensure co‑workers do the same.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Write full reports on findings from field service events, with clear, concise information.
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Willing to work overtime as required and to be available for after‑hours calls as needed.

Additional Responsibilities

• Participate in required safety program and work in a safe manner.
• Perform additional duties as assigned by manager.

Qualifications & Experience

To be successful, you should have prior experience diagnosing and repairing school buses and Cummins engines, knowledge of applicable tools, and a desire to learn. You should possess a strong sense of urgency and a commitment to superior customer service. Ability to take direction and work in a team environment is essential.

Education

• High School Diploma or equivalent.

Required Qualifications & Skills

• Must be 21 years old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Must clear driver screenings and provide necessary information for a complete DQ file, including:
• Road test administered by Yancey personnel.
• Background check and MVR with less than 10 points.
• DOT physical.
• Drug screen.
• Must not be disqualified to drive a CMV under 49 CFR 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge (preferably Cummins medium duty).
• Strong technical and mechanical ability.
• Able to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High level of responsiveness and a strong proactive attitude to problem solving.
• Committed to quality and high attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.

Preferred Qualifications & Skills

• Technical degree or certification is a plus.
• CDL is a plus, but not required.

Core Values

• Safety: Value the lives and health of team and customers above all else.
• Integrity: Demonstrate respect for others and communicate truthfully and promptly.
• Teamwork: Work as one across the organization for the benefit of customers.
• Excellence: Strive to be the best, continuously improving customer experience and solutions.
• Sense of urgency: Respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidate Values

• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embracing change and improvement.
• Exhibiting superior customer service skills.
• Exhibiting pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

Benefits

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation, technician tool allowances, full medical, vision, and dental coverage, employee wellness programs, paid vacations, and more.

Competitive Pay Structure

• Competitive pay.
• Individual bonus opportunities available.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.

Employee Wellness Program

• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability.
• Group life insurance.

Personal Time Off

• Paid holidays.
• Paid sick leave.

Career Development

• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.