Field Service Truck Technician

Yancey Bros. Co.

Albany (GA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Full Medical, Vision, and Dental Coverage

Paid Vacations

401k Plan Strong Company Match

Job summary

Yancey Bros. Co. is seeking a Field Service Truck Technician in Albany, GA to perform truck repairs at customer facilities. Ideal candidates will have strong diesel engine knowledge, particularly with Cummins Medium Duty, and be able to work with minimal supervision.

This role involves writing reports on service events, clear communication with customers, and a commitment to safety. A full benefits package, competitive pay, and ongoing training are part of the offering.

Qualifications

Must be 21-years-old or older.
Valid, active driver's license required.
Ability to clear driver screenings and provide necessary information for a complete DQ file.

Responsibilities

Perform truck repairs at customer facilities.
Write full reports on field service events.
Communicate effectively and professionally with customers.

Skills

Diesel Engine Knowledge (preferably Cummins Medium Duty)

Technical Knowledge of School Bus systems

Strong technical/mechanical ability

Ability to read, write, and speak English

Basic knowledge of Microsoft Office Software

Excellent written and oral communication skills

Education

High School Diploma or equivalent

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repairs
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Write full reports on findings from field service events, with clear, concise information
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
Must be able to obtain a CDL license if required

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

High School Diploma or equivalent

Required Qualifications/Skills

Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:
- Road Test administered by Yancey personnel.
- Background check and MVR with less than 10 points.
- DOT Physical
- Drug Screen
Must not be disqualified to drive a CMV under 49 CFR 391.15.
Technical Knowledge of School Bus systems
Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
Strong technical/mechanical ability
Able to work with very little supervision
Basic knowledge of Microsoft Office Software
High level of responsiveness, and a strong proactive attitude to problem solving
Committed to Quality and a high level attention to detail
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Preferred Qualifications/Skills

Technical Degree or Certification a plus.
CDL is a plus, but not required.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgencyExhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure