Field Service Training Specialist

Subaru of America; Happy Valley (OR); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Pension, Profit Sharing, 401K Match

15 Vacation days

Job summary

Subaru of America is seeking an educated trainer to facilitate instructor-led courses at regional ATCs, prepare classrooms and labs, and collaborate with retailers and Subaru-U schools. You will coordinate scheduling, provide technical training guidance, and help improve retailer knowledge and customer satisfaction.

You will engage with internal and external partners, manage facilities and equipment, and travel to support training centers and events, contributing to a stronger Subaru presence in

Qualifications

• Ability to teach and evaluate courses effectively.
• Strong prioritization of multiple projects.
• Excellent conflict resolution and creative thinking.
• Strong organizational and time management skills.
• Solid hands-on automotive repair and diagnosis background.
• Ability to work well in a team.
• Clear verbal and written communication with internal/external contacts.
• Ability to train and mentor instructors and students.

Responsibilities

• Facilitates instructor-led courses at training centers and oversees Skills Assessments.
• Prepares vehicles, classroom, and lab areas for Technical Training classes.
• Visits retailers and service managers in coordination with Field Service Training Managers.
• Responds to class scheduling questions and training topics.
• Provides feedback on course quality and retailer engagement to management.
• Builds connections with internal and external groups to stay current on industry trends.
• Maintains Area Training Center facilities, equipment, and inventory.
• Learn from FSTM guidance to work unsupervised and engage with SOA and Subaru-U networks.

Skills

Instructional skills

Course evaluation

Project prioritization

Conflict resolution

Time management

Automotive repair knowledge

Team collaboration

Communication skills

Education

Bachelor's or Associate degree

Job description

SUMMARY

Works with the Field Service Training Managers (FSTMs) in all aspects of the technical training delivery effort. Cultivates the growth of apprentice technicians through facilitation, coaching, and feedback. This has a direct impact on maximizing retailer technical knowledge, increasing profits, minimizing Subaru of America (SOA) warranty costs, reducing buybacks, and ensuring customer satisfaction (fixed right the first time) resulting in improved loyalty and retention. Maintains communication with internal and external contacts to support retailer technician education, fosters strengthened Subaru-U engagement locally, field quality assurance, facility management and inventory, and asset management.

PRIMARY RESPONSIBILITIES

• Facilitates select instructor-led courses at area training centers (ATCs) and oversight of Skills Assessments.
• Prepares vehicles, classroom, and lab areas for Technical Training classes.
• Visits retailers, service managers, and Subaru-U schools in coordination with the Field Service Training Manager(s) (FSTM[s]) in place. Prepares for and hosts Training Planning meetings.
• Answers questions related to class scheduling and other technical training topics (metrics, training paths, goal setting, etc.) as required.
• Provides feedback on course quality, retailer engagement, and perceived retailer value to upper-level management.
• Builds connections between internal (Subaru of America [SOA], vendor/supplier) and external (other brands, aftermarket, schools, associations, and boards) groups to stay current on the latest industry trends, vehicle conditions, repair methods, and diagnostic information.
• Maintains operational condition of the Area Training Center including resources, vehicles, tools, and equipment as required (cleaning, inventory, repairs, etc.) at the direction of the FSTM(s).
• Is expected to learn from the FSTM(s) how to:
  • Perform all the above duties unsupervised.
  • Engage in professional relationships between SOA Headquarters and Field Operations, Subaru retailers, and Subaru-U schools.
  • Develop professional relationships among industry and community professionals and organizations to enhance Subaru's presence in the community.
  • Introduce the Subaru brand, product, operation, and technology to automotive schools via targeted training of vocational instructors annually through national vocational and Automotive Service Excellence (ASE) Educational Foundation seminars.
  • Engage in professional relationships with vendors, landlords, and entities critical to the operation of an ATC.

QUALIFICATIONS

• Instructional and course evaluation skills.
• Ability to prioritize multiple projects.
• Strong conflict resolution and creative thinking skills.
• Strong organization, planning, and time management skills.
• Strong background in hands-on automotive repair and diagnosis.
• Ability to work in a team environment.
• Excellent verbal and written communication skills and ability to communicate with all internal and external contacts.
• Ability to give and receive constructive feedback and direction to/from others.
• Ability to operate vehicles in a shop environment and follow established safety guidelines.
• ASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician, Required And
• ASE Auto Maintenance and Light Repair Certification (G1), Required And
• ASE xEV Electrical Safety Awareness Certification - Level 1, Required And
• ASE Advanced Engine Performance Specialist Certification (L1), Preferred And
• ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3), Preferred And
• ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4), Preferred And
• ASE xEV Technician Electrical Safety Certification - Level 2, Preferred

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor's Degree required Or Associate's Degree and equivalent work experience in lieu of degree, such as at least 4-6 years of teaching or automotive-related work experience required .

WORK ENVIRONMENT

• Physical Demands:
  • Lifting up to 75 lbs. Must be able to move equipment and training aides weighing up to 400 pounds complying with appropriate OSHA lifting standards/ equipment.
  • Must maintain facilities to comply with high standards of applicable Subaru, ISO, and EPA recycling standards or laws.
  • Must be able to drive a manual transmission equipped vehicle
• Travel Required: 50% Support Other Area Training Center demand, Various organizational meetings. Locally to retailers, board, association, school meetings, regional and national training events.

COMPENSATION

The recruiting base salary range for this full-time position is $39.74- $46.15 / hour. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, that provides an opportunity to earn even more based on your performance. (Internal Job Grade: P2)

WHY JOIN US?

In addition to competitive salary, Subaru offers an amazing benefits package that includes:

• Total Rewards & Benefits:
  • Medical, Dental, Vision Plans
  • Pension, Profit Sharing, and 401K Match Offerings
  • 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
  • Tuition Reimbursement Program: $15,000 yearly benefit
  • Vehicle Discount Programs
• Learning & Development:
  • Professional growth and development opportunities
  • Direct partnership with senior leadership
  • Formal Mentorship Program
  • LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.

ABOUT SUBARU

LOVE. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. For more information on E-Verify, please refer to the official E-Verify Participation Notice.