Field Service Technician - West Coast

Cook Medical; San Francisco (CA); On-site; USD 63,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to ensure the optimal performance of medical lasers. This role involves extensive travel across the Western United States, providing repair and maintenance services at customer facilities. Ideal candidates will possess a strong technical background, excellent problem-solving abilities, and outstanding customer relations skills. Join a forward-thinking company that offers a comprehensive benefits package, including health insurance and a 401(k) plan, while making a significant impact in the medical equipment sector.

Benefits

Company Vehicle

Cell Phone

401(k) Plan

Profit-Sharing Plan

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Employee Assistance Program

Qualifications

• Ability to troubleshoot and repair medical devices effectively.
• Strong math skills and technical aptitude are essential.

Responsibilities

• Perform maintenance and repairs on medical equipment.
• Provide excellent customer service and documentation.

Skills

Troubleshooting

Customer Relations

Technical Aptitude

Problem Solving

Documentation Skills

Education

Two Year Technical Degree in Electronics

Bachelor's Degree in Biotechnology

Tools

Microsoft Office

Hand Tools

Power Tools

Job description

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Overview

The Service Technician provides high quality and efficient repair, preventative maintenance, and installation of Cook capital equipment (medical lasers) at customer facilities around the US, to ensure that the equipment is performing in accordance with system requirements. Ideal candidates will be located within in the Western region of the United States, as domestic travel is essential for this role (CA, OR, WA). Company vehicle and cell phone provided.

Overview

The Service Technician provides high quality and efficient repair, preventative maintenance, and installation of Cook capital equipment (medical lasers) at customer facilities around the US, to ensure that the equipment is performing in accordance with system requirements. Ideal candidates will be located within in the Western region of the United States, as domestic travel is essential for this role (CA, OR, WA). Company vehicle and cell phone provided.

Responsibilities

• Troubleshoot, repair and service medical devices; including but not limited to laser/optical, mechanical, electrical, electronic and instrumentation systems
• Read, understand, and carry out written and oral instructions
• Perform scheduled maintenance on field based installed equipment
• Provide legible and accurate documentation
• Work with hand/manually-powered tools and some power tools
• Assemble and disassemble objects to set-up and operate equipment
• Respond with limited notice to requests from within the territory, such as emergency service requests, preventative maintenance requests and/or installation requests
• Must have excellent customer relations skills including the ability to explain and train
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must have exceptional troubleshooting skills and the ability to work independently without guidance to problem solve
• Perform work in compliance with Cook Quality System
• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations
• Ability to stay focused and on task
• Complete quality work within acceptable time frames
  
  

Qualifications

• Two year technical degree in electronics or Biotechnology; will consider a Bachelor's degree in lieu of technical degree
• Strong math skills and technical aptitude
• Working knowledge of Microsoft Office Software (e.g. Word, Excel)
• Ability to work flexible shifts and to adapt to changing work schedules
• Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
  
  

Additional training programs available for qualifying candidates.

Physical Requirements

• Ability to travel approximately 80%
• Occasionally lifts and/or moves up to 50 pounds
• Utilizes close visual acuity for working with computers, machinery, etc.
• Work with chemicals such as adhesives, acetone and isopropyl alcohol
• Able to do continuous repetitive motions using hands
• Good eyesight, hand dexterity and attention to detail
• Frequently required to stand for extended periods, walk, use hands to grasp, carry, feel or touch; reach with hands and arms
  
  

Cook currently projects that the base salary for this position will range from $63,000 to $70,000, with the actual pay depending on a variety of factors, including the candidate’s qualifications, education, experience, and the required location for this role. In addition, this role will be eligible for a variable bonus opportunity based on company and/or individual performance. Full-time employees will also be eligible for a comprehensive benefits package that includes a company-sponsored 401(k) and profit-sharing plan, paid time-off benefits, medical, prescription drug, dental and vision insurance, flexible spending accounts (including both healthcare and dependent care), short- and long-term disability, as well as life insurance. In addition, there are well-being resources to support physical, emotional and financial wellness, as well as a comprehensive EAP program. Cook also provides voluntary benefits funded 100% by employees in the areas of critical illness, accident insurance, hospital indemnity, and long-term care. Depending on the need for each role and essential job functions as determined by Cook, Cook offers four different work status options: on-site, hybrid, remote and field. The compensation range described above is always subject to change and could be higher or lower depending on the particular candidate, but it is what Cook reasonably expects in good faith to offer for the position at this time. Cook, in its sole discretion, reserves the right to amend, modify, or terminate any compensation or benefit program at any time, and Cook’s compensation practices and guidelines will apply regarding the terms of promotion or transfer of existing Cook employees. Finally, the application window for this position is expected to close on the earlier of the date a candidate is found to fill the position or April 16, 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Medical Equipment Manufacturing

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