Field Service Technician – Water Meter & Plumbing (Union)

American Water Co.; Bethel Park (Allegheny County); On-site; USD 37,000 - 52,000; Full time

Job summary

American Water in Bethel Park, PA is seeking a Field Service Representative to serve as the primary customer interface for investigating, addressing, and correcting water service issues. The role involves installing or replacing water meters, locating and repairing valves, and performing related field duties.

The position offers union status with Pennsylvania American Water, with a starting pay rate of $32.38 per hour and a comprehensive benefits package including 401(k) and insurance options.

Qualifications

• Knowledge of customer service and ability to handle customer contacts courteously and with respect.
• General knowledge of meter installations of various sizes.
• Basic understanding of meter function, meter reading, and repair.
• Working knowledge of all tools needed to perform job duties. Knowledge of general plumbing.

Responsibilities

• Installs or replaces water meters with or without reading devices.
• Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage.
• Examines meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs.
• Performs various collection activities, turn offs, reconnects, and the delivery of notices.
• Investigates customer complaints and determines corrective action per company procedure.
• May investigate illegal water usage.
• Completes all necessary forms, sketches, field notes and uses maps and records.
• Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick.
• Drives vehicle and/or truck in performance of general job duties.
• Inspects meters and connections for defects, damage and unauthorized connections.
• Indicates irregularities in computer for necessary action by servicing department.
• Verifies readings to locate abnormal consumption and records reasons for fluctuations.
• Performs sounding. May turn service off for nonpayment of charges in vacant premises or turn service on for occupants.
• Maintains a properly equipped vehicle which may include DOT DVIR inspections.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Meter installations

Meter reading

Plumbing knowledge

General tools handling

Education

High School Diploma or equivalent

Tools

General plumbing tools

Job description

American Water in Bethel Park, PA is seeking a Field Service Representative to serve as the primary customer interface for investigating, addressing, and correcting water service issues. The role involves installing or replacing water meters, locating and repairing valves, and performing related field duties.

The position offers union status with Pennsylvania American Water, with a starting pay rate of $32.38 per hour and a comprehensive benefits package including 401(k) and insurance options.