Field Service Technician — Water Dispenser & Customer Care

Primo Brands; Melbourne (FL); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, prescription, dental, vision

FSA/HSA options

401K with match

ESPP

Life insurance

Disability insurance

Paid vacation & holidays

Tuition reimbursement

Employee discounts

Commuter benefits

Descripción de la vacante

Primo Brands in Melbourne, FL is seeking a Service Technician to uphold our brand promise by building strong customer relationships and ensuring our water vending equipment and services meet quality standards. This role drives on-site service excellence and brand representation.

You will perform maintenance, sanitation, repairs, and lab sampling on Primo water vending machines, manage parts inventory, and support on-site service calls while upholding safety and quality guidelines.

Formación

• Exceptional customer service and communication skills.
• Strong mechanical aptitude and ability to use diagnostic tools.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsabilidades

• The Service Technician role is responsible for building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.
• Perform maintenance, sanitation, repairs and lab sampling on Primo water vending machines while adhering to quality and safety standards.
• Respond to service calls in a timely manner and close service requirements with accuracy and precision.
• Responsible for loading equipment parts and managing inventory.
• Daily pre-trip inspection and maintain cleanliness of vehicle.
• Collects all cash/coins within designated retail markets and vending locations.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Conocimientos

Customer service

Mechanical aptitude

Handheld devices

Planning

Time management

Problem solving

Math skills

Physical stamina

Driver's license

Weekend availability

Descripción del empleo

Primo Brands in Melbourne, FL is seeking a Service Technician to uphold our brand promise by building strong customer relationships and ensuring our water vending equipment and services meet quality standards. This role drives on-site service excellence and brand representation.

You will perform maintenance, sanitation, repairs, and lab sampling on Primo water vending machines, manage parts inventory, and support on-site service calls while upholding safety and quality guidelines.