Field Service Technician: Training & Troubleshooting Pro

Gastops; Huntsville (AL); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Profit sharing

On-site location Huntsville

Descrizione del lavoro

Gastops USA is seeking a Field Service Technician based in Huntsville, Alabama. You will conduct field and in-house repairs, and train customers on equipment usage. The role requires up to 15% travel domestically and internationally, with on-site and remote support as needed.

You will analyze equipment performance, troubleshoot malfunctions, install upgrades, and maintain strong customer relations. The position supports manufacturing of sub-assemblies and continuous improvement initiatives.

Competenze

• Must analyze and evaluate products and performance.
• Able to conduct effective product briefings for customers.
• Work with established processes and procedures.
• Ability to train, assign, and check work for other technicians.

Mansioni

• Analyze, evaluate, and test products and performance.
• Troubleshoot and repair malfunctions quickly.
• Install upgrades with field changes.
• Maintain customer communications and relations.
• Provide on-site and virtual training of customer personnel.
• Support sub-assemblies manufacturing including harnesses and 3D printer operation.
• Participate in lean engineering and root-cause analysis.
• Manage Tier 1 customer tickets and respond on time.

Conoscenze

Product analysis

Customer briefings

Process adherence

Training supervision

Time-critical tasks

Training development

Formazione

High School + electronics training

Strumenti

MS Office

Adobe Acrobat

Descrizione del lavoro

Gastops USA is seeking a Field Service Technician based in Huntsville, Alabama. You will conduct field and in-house repairs, and train customers on equipment usage. The role requires up to 15% travel domestically and internationally, with on-site and remote support as needed.

You will analyze equipment performance, troubleshoot malfunctions, install upgrades, and maintain strong customer relations. The position supports manufacturing of sub-assemblies and continuous improvement initiatives.