Field Service Technician - Southwest

ZipRecruiter; Coatesville (Chester County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Technician to install, service, and repair Aerzen products. The role involves troubleshooting, customer communication, and travel to various sites. Candidates should have an Associate's Degree in electronics technology and relevant field service experience. Strong problem-solving and communication skills are essential.

Qualifications

• 1-4 years of Field Service Experience with rotary equipment.
• Experience with VFDs and controls preferred.

Responsibilities

• Perform installations, servicing, and repairs on Aerzen products.
• Conduct customer training on Aerzen products onsite.
• Complete service and expense reports in a timely manner.

Skills

Collaboration

Problem Solving

Communication

Education

Associate's Degree in Electronics Technology

Tools

Allen Bradley PLC

Salesforce

Microsoft Office

TCP/IP Networks

RS-485 Communications

Job description

Job Description

Description:

As the Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. You will provide customers with prompt, professional, and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

1. Performs startups, equipment inspections, troubleshooting, repairs, and/or preventive maintenance service on all Aerzen Products at customer sites; represent Aerzen professionally and courteously, following all safety requirements.
2. Installing, configuring, calibrating, and maintaining control, measurement, and indicating instrumentation (pneumatic, analog & digital); installing and terminating electrical, pneumatic, and fluid connections; understanding control narratives and analyzing/troubleshooting process application issues.
3. Analyzing and correcting communication issues; addressing TCP/IP networks and RS-485 communications properly.
4. Performing repairs and assembly on Aerzen Products; disassembling, assessing damage, evaluating failures; diagnosing problems by evaluating material condition and customer input; offering machine-based recommendations; identifying root causes; utilizing procedures and rebuild kits.
5. Reading and using equipment diagrams, checklists, engineering drawings, and other documentation for service, assembly, and repairs.
6. Communicating with customers about job requirements, providing recommendations, listening to concerns, and providing status updates.
7. Evaluating customer future needs and communicating through appropriate channels.
8. Assisting engineering in plant design, modifications, and hazard analysis.
9. Planning and scheduling travel efficiently using the Concur booking tool.
10. Completing service reports, expense reports, and data collection in a timely manner; making commissioning graphs using company software.
11. Documenting repairs with written reports, including cause of failure, work performed, materials used, and equipment condition.
12. Conducting customer training on Aerzen Products onsite.
13. Performing all work according to quality standards and safety procedures, maintaining a clean work area.
14. Participating in departmental initiatives such as inventory counts, shop organization, and cleanup.

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Requirements:

• Education: An Associate's Degree (2 years schooling) in electronics technology or equivalent experience.
• Experience: 1-4 years of Field Service Experience with rotary equipment such as compressors, pumps, or similar, with electrical experience, preferably with VFDs and controls.
• Certification(s): N/A
• Technology Skills: Windows, Microsoft Office, Salesforce, Internet abilities; TCP/IP networks and RS-485 communications; Allen Bradley PLC experience; willingness to learn other software systems.
• Other Skills: RS Logix 5000 experience; PLC or Ladder-Logic programming; interpreting process flow, control wiring, piping, and instrumentation diagrams; welding skills (brazing, cutting, welding, plasma) a plus.
• Culture Match Behaviors: Entrepreneurial, collaborative, trustworthy, strong work ethic, able to work independently or with others in a fast-paced environment.

Aerzen USA Corp is an equal opportunity employer. Employment decisions are based on skills and experience, without regard to protected characteristics. All employment is contingent upon a successful background check and passing a drug test. We participate in E-Verify to confirm employment eligibility.