Regional Field Service Technician (SERVICE+)

Intralox; Baltimore (MD); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Regional Field Service Technician to enhance customer relationships and optimize conveyor systems. This role involves proactive assessments, troubleshooting, and providing solutions at various logistics and material handling locations. Ideal candidates will have a strong mechanical background, excellent communication skills, and a customer-oriented approach. The position offers opportunities for travel across North America, ensuring you engage with key clients and contribute to their operational success. If you are passionate about problem-solving and customer service, this role could be your next great opportunity.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Tuition Reimbursement

Qualifications

• 2+ years of mechanical or manufacturing experience preferred.
• Strong mechanical background with customer service skills.

Responsibilities

• Maintain proactive connections with customers and assess conveyor systems.
• Provide consultations and troubleshoot issues in the field.

Skills

Mechanical Skills

Customer Service

Communication Skills

Problem-Solving

Planning Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Regional Field Service Technician (SERVICE+)

Location:

New Orleans, LA, Hammond, LA, Baltimore/Washington D.C., Grand Rapids, MI, Twinsburg, OH, US - Southeast Region, US - Northeast Region, US - West Coast Region, US - Midwest Region, US - Pacific Northwest Region, US - Southwest Region, US - Remote

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has positions available for Regional Field Service Technicians (SERVICE+) for multiple regions within the United States.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers.

Responsibilities:

• As a SERVICE+ Technician, your role is to maintain proactive connections with customers by providing cursory assessments on our technologies, spare parts, and conveyor cleanliness.
• Provide consultation with key reliability personnel on perceived hurdles and questions they have on optimally maintaining and operating their Intralox systems along with giving feedback on the general health of our installed technologies and optimal peak preparedness.
• This position requires a strong mechanical background and a desire to interact with key customer contacts at multiple high focus Logistic & Material Handling locations.
• Effective communication and planning skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from key locations within the regions listed above.
• Must be available for some further travel throughout North America as needed, but this is anticipated to be minimal.
• Support & promote Activated Roller Belt (ARB) and ancillary conveyor equipment applications.
• Enjoy building customer relationships and effectively communicate with internal and external stakeholders.
• Perform health assessments, spares assessments, troubleshoot problem installations or applications in the field and consult with site management on solutions.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate conveyor solution recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including occasional nights, weekends, and holidays if needed.
• Always maintain a professional appearance.
• Focus service on Logistics & Material Handling customers in a particular geographic region in North America.
• Maintain reasonable access to a regional airport (preferably live within 1 hour) and drive or fly to visit customers.
• Relentlessly self-evaluate, continuously improve, and strive for improved customer touches.

Position Requirements:

• A high school diploma or GED equivalent.
• At least two (2) years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Customer service-oriented personality and approach.
• Excellent English verbal and written communication skills.
• Computer proficiency, including demonstrated experience with Microsoft products.
• A valid driver’s license.
• Able to independently drive to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations, 70%+. A portion of travel will be within driving distance of your home location.
• Ability to lift 40 lbs. and climb ladders.

Preferred Qualifications:

• Preferred OSHA safety training certification.

Intralox’s benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.