Field Service Technician - Roscoe

All World Machinery; Roscoe Township (IL); Hybrid; USD 48,000 - 64,000; Full time

Job summary

All World Machinery in the United States is seeking a Field Service Technician to ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field.

You will travel to customer sites, document findings, and communicate clearly with customers on status and preventive care, while coordinating with internal teams for parts and guidance. A hands-on mindset is essential.

Qualifications

• Strong mechanical aptitude and hands-on troubleshooting.
• Clear, professional communication with customers and teammates.
• Ability to work independently, manage time, and adapt to varied environments.
• Attention to detail and a proactive, learn-it mindset.

Responsibilities

• Travel to customer sites to inspect, troubleshoot, and repair machinery.
• Document findings, service actions, and recommended next steps.
• Communicate status, timelines, and preventive care to customers.
• Coordinate with internal teams for parts, technical guidance, and follow-up.

Skills

Mechanical aptitude

Troubleshooting

Clear communication

Independent worker

Attention to detail

Job description

Who We Are

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Role Summary

As a Field Service Technician, you’ll ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field.

• Travel to customer sites to inspect, troubleshoot, and repair machinery
• Document findings, service actions, and recommended next steps
• Communicate clearly with customers on status, timelines, and preventive care
• Coordinate with internal teams for parts, technical guidance, and follow-up

Required qualifications/skills:

• Strong mechanical aptitude and hands‑on troubleshooting ability
• Clear, professional communication with customers and teammates
• Ability to work independently, manage time, and adapt to varied environments
• Attention to detail and a proactive, learn‑it mindset

A Typical Day

Your day begins by reviewing incoming service requests, confirming site details, and mapping an efficient travel plan. On location, you’ll walk the floor with the customer, gather symptoms, and methodically narrow down root causes. Between visits, you’ll provide concise updates, note what was completed, and outline practical maintenance suggestions. As you ramp up, you’ll lean on structured product and process training so you can navigate different shops and machine types with confidence and consistency.

Benefits Package

• Medical, Dental, and Vision coverage, plus a 401(k).
• Life Insurance, a Health Savings Account (HSA), and a Flexible Spending Account (FSA) to support your needs.
• Paid Time Off is provided, along with a competitive salary.