Field Service Technician | Remote Position

IDEAL ELECTRIC COMPANY; Mansfield (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

Join IDEAL ELECTRIC as a Field Service Technician, where you'll leverage your expertise in maintaining high-power electrical machinery. This full-time role based in Mansfield, Ohio involves regional and international travel, providing essential technical support and ensuring top-notch service to our clients. Ideal candidates will possess strong communication skills and a solid technical background, ready to contribute to our legacy in a dynamic work environment.

Benefits

Competitive wages

Life insurance

Retirement plan with employer contribution

Qualifications

• 5-10 years of experience in a related field.
• Practical experience with large rotating electrical and mechanical equipment.
• B2B customer interaction experience.

Responsibilities

• Perform service, diagnostics, and maintenance of high-power rotating machinery.
• Provide technical support to customers and arrange service trips.
• Travel domestically and internationally for installations and repairs.

Skills

Communication

Analytical thinking

Problem-solving

Attention to detail

Time management

Education

High School Diploma or certified equivalent

Technical schooling or related courses

Tools

Microsoft Office 365

Project management tools

ERP systems

Job description

Field Service Technician | Remote Position

Do you want to be a part of an incredible American electro-mechanical brand with a 120-year history and thousands of customers all over the world? Are you ready to roll up your sleeves and proactively contribute to executing high-dollar orders/contracts on critical, high-power rotating machinery,building a business you can have pride in? If you are passionate about winning in the fieldand can see yourself making a positive impact, then you should apply to become an IDEAL ELECTRICField Service Technician.

We are looking for a well-qualified, talented Field Service Technicianto perform service, diagnostics, repair, and preventive maintenance of very large, high-power rotating electric machinery, motors and generators,during field service visits domestically and abroad.This full-time role is based in Mansfield, Ohio (preferred), working closely with and reporting to the After Market Services Manager.

RESPONSIBILITIES & EXPECTATIONS

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facingskills

When not traveling:

• Report to Mansfield, OHplant (preferably)
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and preparesupporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing

When Traveling:

• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house or virtual)

DESIRED QUALIFICATIONS & COMPETENCIES

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

WORKING CONDITIONS AND WORK HOURS

• Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
• Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
• Must be able to travel extensively throughout the United Statesand abroad

REQUIREMENTS & DISCLOSURES

• Must be able to obtain and maintain a valid passport and US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
• The employee is occasionally required to sit and climb or balance
• Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
• IDEAL is a drug-free workplace

BENEFITS

• Competitive wages
• Life insurance
• Retirement plan with employer contribution

Do you have a valid Commercial Driver's License?*

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University

Are you 18 years of age or older?*

LinkedIn Profile URL:

Twitter

Website, blog or portfolio:

What languages do you speak fluently?*

Desired salary

Can you work evenings?*

Can you work overtime?*

Will you be able to reliably commute or relocate to Mansfield, Ohio 44902 for this position?*

Any additional comments on location or relocation for this position?

What percentage of the time are you willing to travel for work?*

How many years of _________ experience do you have?*

Describe your __________ experience and its relevancy to this position:*

Do you have experience working with electric motors, electric generators, or rotating equipment? If so please describe.*

Do you consider yourself to be more electrical or mechanical, or both? Why?*

Please describe any Military Training you have that may relate to this job.

Have you worked for an electric motor or generator manufacturer?*

Have you worked for an EASA Shop?*

Have you ever filed an application here before? If yes, give date.*

Have you ever been employed here before? If yes, provide dates/positions.*

Do any of your friends or relatives work here? If yes, list names.*

WORK EXPERIENCE
Please tell us about your most recent work experience including the employer, your position(s), supervisor.*

WORK EXPERIENCE
Reason for Leaving*

WORK EXPERIENCE
Current/Final Salary*

WORK EXPERIENCE
May we contact this employer?*

WORK EXPERIENCE
Contact Information

Based on the job description and IDEAL ELECTRIC's mission, please highlight specific qualities and experiences that make you a good applicant for this position.

Are you willing to undergo a background check, in accordance with local law and regulations?*

The Ideal Electric Co. will consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

Please read the following statements carefully and indicate your understanding by completing the certification below.

1) I certify that all the information provided by me in connection with my application, whether on this document or not, is true and complete, and I understand that any misstatement, falsification, or omission of information may be grounds for refusal to hire or, if hired, termination.

2) I understand that as a condition of employment, I will be required to provide legal proof of authorization to work in the U.S.

3) I authorize any of the persons or organizations referenced in this application to give you any and all information concerning my previous employment, education, or any other information they might have, personal or otherwise, with regard to any of the subjects covered by this application, and I release all such parties from all liability from any damages which may result from furnishing such information to you.* I certify that all information provided is true and complete

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
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