Field Service Technician (Remote)

ManpowerGroup; Villa Park (IL); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Arm

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup Global Inc. is seeking a Field Service Technician to install, troubleshoot, and maintain equipment at customer sites across the Pacific Northwest and West Coast.

This remote-based role requires travel about 70% with overnight trips; you will train customers, provide remote support, and assist sales teams with technical expertise.

A technical degree and strong mechanical/electrical skills are essential, with the ability to work independently in a home-based territory.

Qualifications

• Bachelor's degree or equivalent technical experience.
• Strong mechanical and electrical troubleshooting skills with a customer-focused mindset.
• Travel to on-site assignments ~70% with overnight and 2-3 day trips.
• Ability to work independently in a home-based territory support model.

Responsibilities

• Install, troubleshoot, repair, and maintain equipment at customer facilities across the assigned regions.
• Conduct customer training sessions and technical demonstrations to ensure optimal equipment utilization.
• Provide technical support via phone and remote channels to resolve customer issues promptly.
• Support distributors and sales teams with expert technical knowledge to enhance customer satisfaction.
• Assist with trade shows and customer events, maintaining detailed customer records and service documentation.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Education

Bachelor's degree or equivalent

Tools

CNC machining

Industrial automation

Manufacturing equipment

Job description

Job Title: Field Service Technician

Location: Remote + 70% travel

Supporting West Coast regions including Portland, Oregon; Seattle, Washington; Tacoma, Washington; Everett, Washington; Spokane, Washington; Boise, Idaho; Northern and Southern California. Candidates should ideally be located near a major airport due to travel requirements.

Pay Range: $80,000 - $100,000

What's the Job?

• Install, troubleshoot, repair, and maintain equipment at customer facilities across the assigned regions.
• Conduct customer training sessions and technical demonstrations to ensure optimal equipment utilization.
• Provide technical support via phone and remote channels to resolve customer issues promptly.
• Support distributors and sales teams with expert technical knowledge to enhance customer satisfaction.
• Assist with trade shows and customer events, maintaining detailed customer records and service documentation.

What's Needed?

• Bachelor's Degree in a relevant technical field or equivalent experience.
• Strong mechanical and electrical troubleshooting skills with a customer-focused mindset.
• Experience supporting CNC machining, industrial automation, or manufacturing equipment preferred.
• Ability to travel approximately 70%, including overnight and short, 2-3 day trips.
• Excellent communication skills and the ability to work independently in a home-based territory support model.

What's in it for me?

• Work for a globally recognized leader in precision manufacturing technology.
• Enjoy significant autonomy and independence in your role.
• Gain exposure to advanced machining and automation technologies.
• Be part of a stable, privately held company with a long-term growth strategy.
• Opportunities for career growth within a respected industry leader.

Our client, a leader in precision manufacturing technology, is seeking a dedicated and skilled Field Service Technician to join their dynamic team. As a vital part of the Service Department supporting customers across the Pacific Northwest and West Coast regions, you will play a key role in ensuring customer satisfaction through expert equipment installation, troubleshooting, and ongoing support. The ideal candidate will demonstrate strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a genuine passion for delivering exceptional customer service, fostering a positive and inclusive work environment.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.