Field Service Technician (Remote)

Maintenance Engineering Group; United States; Remote; USD 50,000 - 91,000; Full time

Job summary

A leading company specializing in engineering and technology solutions is seeking a Field Service Technician. This role involves installing and servicing machinery at customer sites, requiring technical expertise and customer-focused communication. The ideal candidate will have a Technical Degree and experience in troubleshooting, alongside a commitment to effective maintenance and customer satisfaction.

Qualifications

• 3+ years of experience in installation and troubleshooting of complex machines.
• Must have valid class D driver’s license and US Passport.
• Must be fluent in English and possess strong communication skills.

Responsibilities

• Perform PLC, HMI programming, and logic adjustments.
• Complete preventive maintenance and repair work at customer locations.
• Serve as Project Manager and Tech Support during installations.

Skills

PLC Programming

Troubleshooting

Mechanical Understanding

Communication Skills

Education

Technical Degree in Mechatronics

Degree in Industrial Automation Technology

Job description

3 days ago Be among the first 25 applicants

The safe, proper, and efficient installation, commissioning and/or service of machinery at customer’s facility and in-house, ensuring overall customer satisfaction.Ensures cooperation and information flow between departments such as Sales and Engineering.

Job Duties:

• Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
• Troubleshooting of mechatronics, electrical controls and mechanical
• Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
• Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
• Provide detailed documentation, including daily reports and weekly service reports.
• Complete preventive maintenance, maintenance, and repair work at the customer locations
• Serve as Project Manager and Tech Support while on-site during installations
• Competent and consistent communication with customers on-site
• Administrative tasks, per checklist and documentation
• Training customer personnel on-site
• Installation and set-up of equipment
• Ensures customer satisfaction of all services provided
• Complete equipment performance analysis and recommendations for improvements
• Safe working habits in all facets of the job.
• Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
• Required travel 75%-90%

Requirements:

• Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable
• Automated case packaging experience is a must
• 3+ years of experience in the installation, commissioning and troubleshooting of complex machines and systems
• Knowledge of electrical engineering, control technology, pneumatics, and mechanics
• Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues
• Safe, structured, and reliable work approach, entrepreneurial mindset
• Ability to work independently, with a confident manner
• Professional appearance and strong communication skills
• Able to work under pressure and be flexible
• Must be fluent in English
• Must have a valid class D driver’s license and US Passport required
• Must be self-motivated with a positive, can-do attitude

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Staffing and Recruiting

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