Field Service Technician - Raleigh NC

IQVIA; Raleigh (NC); On-site; USD 60,000 - 80,000; Part time

Job summary

IQVIA is seeking a Field Service Technician in Raleigh, NC, to support medical device technology in clinical settings. This part-time, on-call role involves troubleshooting, repairing, and maintaining automated medication dispensing systems. Ideal candidates will have strong technical skills and a commitment to exceptional customer service.

Qualifications

• Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician or computer technician preferred.
• Ability to clear hospital vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair existing medical devices.
• Assist in the installation of new devices at customer locations.
• Perform preventative maintenance as determined by the customer.

Skills

Troubleshooting

Customer Support

Communication

Education

A+ Certification

Job description

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Position Description:

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.

You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.

We are hiring ASAP. This is a PART-TIME, On-Call, Field Service Technician opportunity with approximately 20-25 hours per week.

You will have a flexible schedule and an opportunity to grow and expand into new opportunities while earning supplemental income and learning the medical device industry.

Responsibilities:

• Troubleshoot and repair existing devices and document the activities correctly.
• Hardware parts replacement, as well as software updates and calibrations.
• Perform bi-annual or yearly preventative maintenance as determined by the customer.
• Assist in the installation and implementation of new devices at customer locations.
• Conduct routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools assigned by customer.
• Per-diem position requiring travel and flexibility to work with your current schedule.
• Available on-call including nights and weekends. Travel locally for up to 2-3 hours to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)
  
  

Job Requirements:

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• A+ certification preferred.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• Must have an active driver license and a personal vehicle to use for job related assignments (travel time and mileage are reimbursed)
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
  
  

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is 32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Pharmaceutical Manufacturing

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