Field Service Technician - Raleigh, NC

QDS, Inc.; Raleigh (NC); On-site; USD 40,000 - 75,000; Full time

Job summary

Join a leading company in cash automation as a Field Service Technician in Raleigh, NC. You'll travel daily to provide installation and maintenance for cash handling equipment, ensuring exceptional customer service. Seeking candidates with prior experience in technical service roles and strong communication skills.

Qualifications

• 1+ years of experience as a field service technician.
• Must pass a background check and drug test.
• Clean driving record with valid driver’s license.

Responsibilities

• Install and repair cash automation machines.
• Diagnose system complications and perform repairs.
• Perform preventative maintenance.

Skills

Customer Service

Relationship Building

Self-starter

Basic Math Skills

Computer Skills

Communication

Education

High school diploma

Associates degree

Tools

NCR Certification

OEM ATM certification

Job description

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Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling. Our decades of experience and variety of products allow us to serve our customers by providing the best solutions to solve their specific needs. We are committed to helping our banking and credit union clients identify and deliver their Branch of the Future strategy. Our goal is to demonstrate how technology can impact on their bottom line and deliver a better customer experience. We work with our retail clients to create efficient cash handling processes and reduce the risk of theft with automation tools and technology.

Job Summary

In this key Field Service Technician position, you will travel within a 100-mile radius territory Monday through Friday each week installing, performing routine maintenance, and/or making repairs on a wide range of cash automation equipment including counters, recyclers, and ATMS. You will build lasting relationships while providing excellent customer service.

Essential Duties And Responsibilities

Past successful candidates have had experience or backgrounds in installation or repair of office equipment, POS systems, video surveillance, and/or security alarms.

Responsibilities Include

• Install and repair machines
• Upgrade software and hardware
• Diagnose system complications and perform repairs
• Perform preventative maintenance
• Effectively communicate with QDS team members
• Effectively communicate through Microsoft Outlook
  
  

Qualification/Competencies/Work Experience Requirements

• High school diploma
• 1+ years of experience as a field service technician.
• NCR Certification preferred, but not required.
• OEM ATM certification is desirable.
• People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.
• Self-starter with good work ethic and ability to work independently.
• Clean and neat in appearance.
• Excellent customer service skills
• Ability to prioritize travel schedule.
• Basic math skills and computer skills
• Must be able to lift 50-75 pounds.
• Ability to read, interpret and follow diagrams and manuals.
• Ability to drive up to 6-8 hours per day.
• Clean driving record with valid driver’s license.
• Must pass a background check and drug test.
  
  

Preferred Education And Experience

• Highschool Diploma Required
• Associates degree preferred
• NCR Certification preferred, but not required
• OEM ATM certification desirable
  
  

Work Conditions/Physical Requirements

• Frequent driving
• Working with hands
• Standing, sitting, bending, twisting, for extended periods of time
• Subject to working outside in varying weather conditions
• Lifting objects weighing up to 50-75 pounds
• Stretching and reaching above your head

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Engineering and Information Technology

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