Field Service Technician - Printers/Scanners

Peaktechnologies; Albany (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Field Service Technician to provide exceptional service for printers and scanners. This role involves installations, repairs, and preventative maintenance, ensuring high customer satisfaction and compliance with safety policies. The ideal candidate will have expertise in electro-mechanical devices and strong communication skills. Join a forward-thinking team that values efficiency and continuous improvement, while enjoying the opportunity to develop your skills in a dynamic environment.

Qualifications

• Expertise in servicing electro-mechanical devices like printers and kiosks.
• Ability to work independently and manage service territories effectively.

Responsibilities

• Provide service and support for printers and scanners, ensuring customer satisfaction.
• Promote and sell service contracts and maintain accurate inventory.

Skills

Electro-mechanical devices expertise

Customer service

Inventory control

Communication skills

Self-motivation

Education

Associate Degree

Relevant work experience (2-4 years)

IT or process improvement certifications

Job description

Field Service Technician - Printers/Scanners

Join to apply for the Field Service Technician - Printers/Scanners role at Peak Technologies.

Location: Tifton/Albany/Valdosta, GA

Job Summary & Scope

Provide service and support for Peak Technologies supported equipment, including installations, repairs, preventative maintenance, calibration, and sales support. Manage your territory proactively, utilizing management reports and data. Develop contingency and support plans, and continually seek efficiency improvements. Maintain high customer satisfaction, treating each service event as a growth opportunity. Promote positive relationships with customers and internal teams, and ensure compliance with safety policies.

Key Responsibilities

• Promote and sell service contracts, upgrades, parts, and billable labor
• Maintain accurate inventory and follow policies for inventory control
• Document field activities, expenses, and reports accurately and timely
• Provide exceptional customer service and effective communication
• Install, maintain, and repair forms handling equipment (FHE)
• Coordinate service activities based on regional demands
• Engage in continuous training and self-development on Peak-Ryzex products
• Adhere to safety policies and perform other assigned duties

Qualifications & Traits

• Near expert in electro-mechanical devices (printers, kiosks, ATMs) or equivalent experience
• Associate Degree or 2-4 years of relevant work experience
• IT or process improvement certifications preferred
• Strong computer skills, self-motivated, and able to work independently
• Valid driver’s license and ability to travel nationally
• Ability to lift 50 lbs and perform in high-pressure environments

Performance Targets

• Excellence in service delivery and process efficiency
• Continuous improvement in costs and quality

Languages & Supervision

Primary language: English. Capable of effective communication in groups and individually. No direct supervision responsibility.

Decision Making & Relationships

Responsible for achieving business targets, making informed decisions, and maintaining relationships with sales, customer service, and management teams.

About Peak Technologies

Peak provides enterprise mobility, managed services, printing, and mobile data capture solutions, supporting organizations to optimize supply chain and field processes across North America and Europe.