Service Technician

Kyocera Mita America; Tempe (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401k match

Flexible spending

Disability insurance

Life insurance

Paid time off

Job summary

Kyocera Document Solutions America, Inc. is seeking a field service technician to service and maintain MFPs and printers at customer locations across the region.

You will handle emergency and preventive maintenance calls, diagnose issues, and ensure high uptime while delivering top-tier customer support. The role requires travel to customer sites, strong technical acumen in imaging devices, and excellent communication.

Qualifications

• High school diploma or equivalent; or related experience and training.

Responsibilities

• Travel to customers' locations to complete service calls.
• Diagnose, repair and maintain printers and MFPs at customer sites.
• Maintain accurate parts inventory.
• Provide operator training to customers to improve productivity.
• Maintain professional appearance and exemplary customer service at all times.
• Document service actions and report issues to the service team.

Skills

Printer diagnostics

Networking basics

Customer service

Driver's license

Schematics reading

Job description

Overview

When you join Kyocera Document Solutions West, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Travel to customers’ locations to complete service calls according to company policies.


• Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.


• Manage and maintain a highly accurate car stock parts inventory.


• Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.


• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.


• Report poor machine performance at first suspicion to manager.


• Keep current with new technology through off-site manufacturer's classes and online training.


• Collaborate with customer service team to receive, prioritize, and accurately close service calls.


• Maintain current KPI requirements for position.


• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.


• Computer literate and basic knowledge of networking.


• Ability to install/diagnose a network printer.


• Valid driver's license with an excellent driving record.


• Ability to travel to and from customers within the subsidiary’s customer base.


• Ability to read and follow technical schematics and service manuals.


• Ability to troubleshoot electrical and mechanical failures.


• Excellent communication skills.


• Able to work independently, under pressure at customer locations and to accept direction on given assignments.


• Physical requirements: ability to bend, lift 50 pounds.


• Strong customer service skills.


• Car Insurance Requirements:


• Standard Coverage with $1,000 Deductibles


• Bodily Injury $100,000 / $300,000


• Property Damage $50,000


• Collision Deductible $1,000


• Comprehensive Deductible $1,000


• Preferred:


• Computer skills including a working understanding of basic network connectivity and print drivers.


• Minimum 2 years mechanical and electrical support experience, within office product industry.


• Minimum training 2 current KDA or other manufacturer’s on-line apps or “connectivity” courses.

NoteThis is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.