Field Service Technician - Pocomoke City, MD

BarnTools; Salisbury (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Tool reimbursement

Company computer

Health plans (medical, dental, vision)

Competitive pay

Paid Time Off

Paid Parental Leave

Company vehicle

Job summary

BARNTOOLS in Maryland is seeking a Field Service Technician based in or around Pocomoke City to install BarnTalk hardware, troubleshoot on-farm, and drive sales of related products. You’ll travel across the eastern shore, including Delaware and Virginia, to deploy solutions and support customers with hands-on technical help.

You’ll work independently in agricultural settings, lift up to 60 lbs, and complete system audits while delivering excellent customer service and timely installations.

Qualifications

• 3+ years of experience in maintenance, electrical work, low voltage installation/support, preferably in agriculture or construction space.
• Strong understanding of agricultural operations and comfort working on-farm in various conditions.
• Ability and willingness to travel during the week and in emergency situations on weekends.
• Valid Driver’s license and ability to rent a vehicle or drive a company vehicle.
• Excellent organizational and communication skills.
• Working knowledge of hardware installation processes is a plus.
• Ability to work independently in remote field locations and adapt to evolving challenges.
• Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions.
• Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change.

Responsibilities

• Install & Activate: Set up BarnTalk hardware (gateways, sensors, relays, etc.) at customer sites and ensure full activation via the mobile app and cloud dashboard.
• Troubleshoot & Repair: Diagnose and resolve issues remotely and on-site, using strong mechanical and electronic troubleshooting skills.
• Promote & Sell: Lead customer on a short sales-cycle buying journey. As part of providing great service, work to expand customers’ business by selling additional BarnTalk products and services
• Educate Customers: Walk customers through system operation and best practices, ensuring they understand how to monitor and manage their system.
• Service & Support: Perform maintenance visits, complete system audits, and support warranty claims or replacement part installs.
• Document Work: Keep accurate records of installations, repairs, parts usage, customer interactions, and hours worked.

Skills

Field service installation

Electrical wiring

IoT/wireless tech

Customer communication

Driver's license

Job description

About BarnTools

At BarnTools, we’re revolutionizing livestock farming with cutting‑edge IoT solutions. Our flagship product, BarnTalk, is a wireless barn alarm system that helps producers proactively monitor and protect their operations — even when the internet is down. As we continue to grow, we’re looking for a Field Service Technician who thrives in a hands‑on, customer‑facing role and is energized by solving real‑world challenges on poultry and hog farms.

Position Summary

We are seeking a highly organized and proactive Field Service Technician based in or around Pocomoke City, MD, to execute on‑farm hardware installations, provide trouble‑shooting to customers and sell products as an extension of great customer service. This role will be instrumental in working with customers and ensuring successful deployments aligned with seasonal schedules and farm‑specific requirements. The ideal candidate thrives in getting things done with a high degree of autonomy and quality, and has a deep respect for the unique operational challenges of agricultural settings. This position requires frequent travel throughout the eastern shore peninsula, including Delaware, Maryland, and Virginia.

What You’ll Do

• Install & Activate: Set up BarnTalk hardware (gateways, sensors, relays, etc.) at customer sites and ensure full activation via the mobile app and cloud dashboard.
• Troubleshoot & Repair: Diagnose and resolve issues remotely and on‑site, using strong mechanical and electronic troubleshooting skills.
• Promote & Sell: Lead customer on a short sales‑cycle buying journey. As part of providing great service, work to expand customers’ business by selling additional BarnTalk products and services
• Educate Customers: Walk customers through system operation and best practices, ensuring they understand how to monitor and manage their system.
• Service & Support: Perform maintenance visits, complete system audits, and support warranty claims or replacement part installs.
• Document Work: Keep accurate records of installations, repairs, parts usage, customer interactions, and hours worked.

What We’re Looking For

• Technical Know‑How: 3+ years of experience installing or servicing mechanical/electrical systems (preferably in ag, HVAC, or controls). IoT or wireless technology experience is a plus.
• Customer‑Focused Mindset: Excellent communication skills and a knack for helping customers feel confident and supported. Willingness to sell to customers naturally.
• Self‑Starter: Comfortable working independently in a remote field role and making real‑time decisions under pressure.
• Clean Driving Record: Valid driver's license and safe driving history. CDL not required.
• Hands‑On Readiness: Able to lift up to 60 lbs, climb ladders, crawl through barns, and work in varying weather conditions.

Experience And Qualifications

• 3+ years of experience in maintenance, electrical work, low voltage installation/support, preferably in agriculture or construction space.
• Strong understanding of agricultural operations and comfort working on‑farm in various conditions.
• Ability and willingness to travel during the week and in emergency situations on weekends.
• Valid Driver’s license and ability to rent a vehicle or drive a company vehicle.
• Excellent organizational and communication skills.
• Working knowledge of hardware installation processes is a plus.
• Ability to work independently in remote field locations and adapt to evolving challenges.
• Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions.
• Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change.

What We Offer

• An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action!
• Opportunity to work at the forefront of ag tech innovation. Be part of a team that is disrupting and transforming the industry every day.
• $1,000 tool reimbursement
• Company computer
• Competitive health plans (medical, dental, & vision insurance)
• Competitive pay
• Paid Time Off
• Paid Parental Leave
• Company vehicle
• Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!

The Pay Range For This Role Is

55,000 - 70,000 USD per year(Pocomoke City, MD) 55,000 - 70,000 USD per year(Salisbury, MD)