Service Tech

Animal Health International, Inc.; United States; On-site; USD 26,491 - 34,440; Full time

Benefits offered by this job

Full Medical, Dental, and Vision benefits

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Paid Parental and Adoption Leave

Job summary

Animal Health International, Inc. is hiring a Field Service Technician to provide on-site support for agricultural equipment. The role involves troubleshooting, repairing, and maintaining equipment at customer locations, with an emphasis on outdoor service work and travel.

Candidates should have at least one year of related experience, a high school diploma, and strong communication skills. Benefits include full medical, dental, vision coverage and a 401(k) retirement plan.

Qualifications

• At least one year of work in equipment service or operation of agricultural equipment.
• Installation or operational experience of feed manufacturing is preferred.
• Valid driver's license and ability to pass background checks.

Responsibilities

• Serve, troubleshoot, and repair equipment at customer locations.
• Monitor systems and adjust or repair as needed.
• Travel to customer locations in a company vehicle.
• Complete all records and documentation as required.

Skills

Equipment service experience

Strong communication skills

Customer service skills

Math and analytical skills

Knowledge of Windows-based PCs

Mechanical and electrical knowledge

Education

High school diploma

Technical school or college degree (preferred)

Job description

Responsibilities

• Serve, troubleshoot, and repair all types of equipment and systems in operation at customer locations.
• Monitor systems at assigned customer locations for proper operation and adjust or repair as needed.
• Monitor inventory of products used at assigned customer locations to assure that inventory is always adequate for continuous operation.
• Deliver products from warehouse to customer locations as needed.
• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
• Travel to customer locations in a company vehicle; maintain vehicle and personal driving record to meet company requirements.
• Complete all records and documentation as required.
• Work overtime as required and without notice if necessary.
• Perform other duties as assigned to the Field Service Technician.

Qualifications

• At least one year of work in equipment service or operation of agricultural equipment.
• High school diploma required.
• Technical school degree or college degree preferred.
• Installation or operational experience of feed manufacturing, handling, and distribution preferred.
• Strong verbal and written communication skills.
• Ability to speak limited Spanish desired.
• Strong interpersonal and customer service skills.
• Ability to prioritize.
• Strong math, analytical, and troubleshooting skills.
• Self‑motivated and organized.
• Working knowledge of Windows‑based PCs.
• Working knowledge of mechanical, electrical, and electronic devices and their use.
• Valid driver’s license and ability to pass a criminal background check, drug test, and motor‑vehicle record check.
• Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation desired.

Working Conditions

• Outdoor service work 40‑60% of the time.
• Lift and carry up to 60 lbs.
• Occasional ladder climbing and work on elevated equipment.
• Local travel 75‑100% of the time.
• Limited overnight travel; overnight travel up to 1 week per month for the first year.
• Provide technical assistance and support to customers during non‑working hours (mornings and evenings) and when “on‑call” (weekends).

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Compensation

Potential compensation range: $19.23 – $25.00 per hour. The final offer amount could exceed this range based on factors such as candidate location, experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.