Field Service Technician - Part Time

Premier Retail Networks (PRN); Ohio; Hybrid; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team on a part-time basis. This role involves providing essential technical maintenance and service in retail locations, ensuring optimal performance of digital solutions. With flexible hours and the opportunity to work independently, this position is perfect for a motivated individual with a passion for technology and customer service. The ideal candidate will possess strong problem-solving skills and the ability to communicate effectively with various stakeholders, making a significant impact in enhancing the in-store experience for customers.

Qualifications

• High School Diploma or equivalent required; technical certification preferred.
• 1-2 years relevant experience in consumer electronics and troubleshooting.

Responsibilities

• Maintain and troubleshoot software/hardware in assigned locations.
• Develop positive relationships with site management and associates.

Skills

Technical certification

Consumer electronics experience

Networking knowledge

Problem-solving skills

Communication skills

Education

High School Diploma

Technical certification or college degree

Tools

Basic hand tools

Power tools

Job description

Job Details

Level: Experienced

Job Location: Remote - Remote, OH

Position Type: Part Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Road Warrior

Job Shift: Any

Job Category: Installation - Maint - Repair

Description:

PRN delivers personalized in-store digital shopper solutions for wellness retailers and brands. Our solutions and services improve compliance scores, drive in-store conversion, and support shopper well-being. With PRN, pharmacy shoppers, retailers, and suppliers receive an engaging in-store experience backed by deep customer insights. As part of the STRATACACHE family, PRN has access to an extensive network of technology and customer experience experts that allow us to deliver end-to-end scalable, fully managed digital networks built on the most reliable software platform and hardware in the industry. Visit www.prnhealth.com to learn more!

We are hiring for a Field Service Technician on a Part-Time basis (up to 35 hours/month) to provide routine technical maintenance and service in retail locations within 100 miles of DMA, within the Los Angeles, CA area. Flexible hours.

Principal Accountabilities:

• Maintain, troubleshoot, and replace software/hardware as needed in all assigned locations. Provide detailed accounts of visits to PRN/STRATACACHE HD.
• Maintain detailed records of each site visit, generate daily/weekly reports.
• Prioritize and complete all work following established policies and guidelines.
• Develop and maintain positive working relationships with site management and associates to leverage problem resolution and compliance support.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent required. Technical certification or college degree preferred.
• 1-2 years relevant experience.
• Experience working with consumer electronics and computers, software system aptitude, and networking knowledge. Prior POS troubleshooting experience is a plus.
• Enthusiastic self-starter with excellent communication skills; reliability and accuracy are essential. Motivated to work with minimal supervision.
• Strong problem-solving and troubleshooting skills, with superb organizational and time management skills.
• Ability to climb a 6’ ladder, lift 30lbs, and use basic hand and power tools.
• Superior customer service skills with the ability to communicate effectively with store management, help desk agents, and PRN management.

Employment Conditions: All candidates must pass mandatory drug and background screening prior to employment.

STRATACACHE and its family of companies provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

While we appreciate your interest in our opportunities, we may not contact all applicants. No vendor/agency solicitation please.