On-Site Field Service Technician - Romeoville, IL

Entrust; Minneapolis (MN); On-site; USD 32,000 - 50,000; Full time

Job summary

Entrust is seeking a Field Service Technician for on-site support at customer locations. You will perform preventative and emergency maintenance on Entrust equipment, diagnose issues, calibrate systems, and ensure devices operate correctly. Travel to multiple sites and respond to service calls as required.

The role emphasizes strong problem-solving, PC proficiency, and the ability to work independently while upholding Entrust values in customer interactions.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of electrical and mechanical technician experience.
• Proficient in problem solving and troubleshooting.
• Proficient with PCs and relevant software.
• Willingness to drive to multiple customer sites daily and travel as needed.
• Willingness to be on-call and work flexible hours.

Responsibilities

• Perform high quality preventative and emergency maintenance on Entrust equipment.
• Diagnose, test, and resolve issues on electromechanical systems.
• Calibrate sensors and data read/write devices; test and align components.
• Maintain trunk inventory and report service activity.
• Interact with customers professionally and uphold Entrust values.
• Respond to service calls on-site at customer locations.

Skills

Problem solving

Troubleshooting

PC proficiency

Customer interaction

Flexibility

Education

High School Diploma/GED

Associates degree in Electronics or related field

Advanced technical education

Tools

Electronic test equipment

Hand tools

Repair manuals

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

WE ARE HIRING A 1ST SHIFT ON-SITE FIELD SERVICE TECHNICIAN IN ROMEOVILLE, IL!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities

• Electromechanical Emergency and Preventative Maintenance:
• Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
  • Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
• Day-to-day repairs may consist of:
  • Cleaning rollers and sensors as required
  • Calibrating sensors, data read/write devices, application pressure, etc.
  • Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
  • Evaluation/ replacement of temperature/ proximity/ position sensors
  • Software adjustments for temperature, hardware positioning, etc.
  • Utilizing repair and service manuals to troubleshoot card printer systems
  • Utilizing test equipment such as voltmeter and laptop
  • Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper trunk inventory levels as applicable
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system
  • On-site: This role is on-site at one of our customers supporting service maintenance.
• Customer Interaction:
• Be the face of Entrust to our customers and follow our values and code of ethics while interacting with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
• Learning and Development:
• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist and support the team and less experienced personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications

• Basic Qualifications:
• High School Diploma/GED or equivalent
• Minimum of 2 years of electrical and mechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
• Willingness to be on-call
• Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
• Valid and active drivers license, insurability if applicable for the role
• Overtime and on-call is required as needed
• Preferred Qualifications:
• Associates degree in Electronics or related field or equivalent verifiable training
• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

Career Journey

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail]__.